Observed Signal · Jan 13, 2026 · Product Launch · Source: CMSWire · Impact: 4/5 · Sentiment: Positive
Five9 & Google Launch Joint AI CX Platform
Five9 and Google have launched a joint Enterprise CX AI solution targeting large enterprises. The integrated offering combines Five9's AI-Infused Intelligent CX Platform with Google Cloud's Gemini Enterprise for Customer Experience (GECX), Gemini models, and Vertex AI. The partnership includes an enhanced go-to-market strategy focused on retail, financial services, and healthcare, with Five9 now available on Google Cloud Marketplace. Five9 is also running key internal workloads on Google Cloud infrastructure. The announcement reflects a broader trend of AI-driven contact centers becoming strategic assets, with Gartner predicting that up to 40% of customer service issues will be resolved by generative AI by 2027. Five9 recently named Amit Mathradas as its next CEO and reported record Q3 2025 revenue of $285.8 million.
Major enterprise AI partnership from Google and Five9 signals acceleration of AI-driven customer experience platforms, impacting MarTech and AI industry.
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Key Takeaways & Evidence Grounding
- Five9 and Google announced a joint Enterprise CX AI solution on Jan 12, 2026.
- The solution integrates Five9's Intelligent CX Platform with Google Cloud's Gemini Enterprise for Customer Experience, Gemini models, and Vertex AI.
- The partnership targets large enterprises in retail, financial services, and healthcare.
- Five9 is now available on Google Cloud Marketplace.
- Five9 reported record Q3 2025 revenue of $285.8 million, an 8% year-over-year increase.
Connected Companies & Entities
5 Entities mapped“On Jan. 12 Five9 announced an expanded partnership with Google and a new joint Enterprise CX AI solution targeting large enterprises....”
“Five9 and Google say unified AI-powered contact centers will define the next phase of enterprise customer experience....”
“He was previously president and chief operating officer at Avalara...”
“Vista Equity Partners acquired the company in 2022 for $8.4 billion....”
“Gartner predicted that by 2027, up to 40% of customer service issues will be fully resolved by generative AI-powered third-party tools....”
Ontology Mapping & Concepts
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