Observed Signal · Apr 7, 2026 · Partnership · Source: https://martechseries.com/feed/ · Impact: 3/5 · Sentiment: Positive
DXC and ServiceNow Partner to Deploy Agentic AI
DXC Technology and ServiceNow announced a multi-year agreement to modernize core enterprise operations by deploying ServiceNow’s Core Business Suite and agentic AI across DXC’s Global Business Services model. DXC will act as Customer Zero, becoming the first global enterprise to implement ServiceNow’s agentic AI capabilities internally, build a library of validated AI use cases and automation patterns, and package those outcomes for customers. The collaboration deepens a 17-year relationship and expands work at their joint AI Innovation Center of Excellence (est. 2024). DXC says the deployment will automate high-volume processes, improve cross-functional visibility, reduce manual work, and accelerate decision-making and customer delivery at scale.
The agreement signals enterprise-scale movement from AI experimentation to production, validates ServiceNow’s Core Business Suite in a major Global Business Services deployment (Customer Zero), and creates repeatable AI use cases DXC will sell to customers—accelerating adoption of AI-driven operational platforms across enterprises.
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Key Takeaways & Evidence Grounding
- DXC Technology and ServiceNow signed a new multi-year agreement to modernize core enterprise operations using ServiceNow’s AI platform.
- DXC will be Customer Zero for ServiceNow’s Core Business Suite, the first global enterprise to deploy its agentic AI capabilities for Global Business Services.
- DXC will create and package a library of repeatable, validated AI use cases and automation patterns to deliver to customers globally.
- The partnership expands a 17-year relationship and deepens the joint AI Innovation Center of Excellence established in 2024.
- DXC claims more than 1,800 ServiceNow expert consultants to support customers in adopting ServiceNow solutions and AI-driven workflows.
Connected Companies & Entities
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Related Market Signals & Shifts
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