Observed Signal · Sep 28, 2026 · Market Signal · Source: Duck Creek Technologies · Impact: 2/5
Duck Creek Launches Agentic FNOL to Transform Claims Intake with Intelligent, Real-Time Automation
Duck Creek Technologies announced the launch of Agentic FNOL, a new solution designed to transform claims intake with intelligent, real-time automation.
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Duck Creek Closes Fiscal Year 2026 with Record Bookings as Insurers Accelerate Core Systems Modernization and Agentic AI Adoption
Duck Creek Technologies announced record bookings for fiscal year 2026, driven by insurers accelerating core systems modernization and agentic AI adoption. The company also announced the acquisition of Send, creating the industry's only agentic underwriting-to-core platform.
Duck Creek Brings Its New Agentic Underwriting-to-Core Platform to ITC Vegas 2026
Duck Creek Technologies announced it will showcase its new Agentic Underwriting-to-Core Platform at ITC Vegas 2026, following its acquisition of Send and launch of agentic AI solutions.
insured.io Launches Claims AI Conversational Agent
insured.io announced Claims AI, a conversational, AI-powered virtual claims agent designed for insurance carriers. Claims AI handles First Notice of Loss (FNOL) end-to-end across voice and chat, offers unified workflows across channels, real-time policy search and retrieval, and can submit claims directly into an insurer’s core/claims system. The product is positioned as part of insured.io’s omnichannel customer experience platform and ships with English and Spanish support. The company cites research saying similar AI technologies can increase productivity up to 80% and improve classification accuracy by 30% versus manual processes. Steve Johnson, Chief Product Officer of insured.io, is quoted describing the agent as built by insurance experts to improve the policyholder claims experience.
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