Observed Signal · Jun 24, 2026 · Partnership · Source: https://martechseries.com/feed/ · Impact: 2/5 · Sentiment: Positive
CallMiner and PossibleNOW Partner to Embed Compliance
CallMiner announced a partnership with PossibleNOW to embed contact-compliance capabilities directly into CallMiner’s CX automation workflows. The integration pairs CallMiner’s conversation-intelligence and automation (including CallMiner OmniAgent) with PossibleNOW’s DNCSolution to determine who can be contacted, when, and how, so automated inbound and outbound interactions comply with regulations such as the TCPA. CallMiner cites research showing 49% of CX and contact center leaders worry AI may raise security or compliance risks. Executives from both firms said the tie-up helps enterprises scale AI-driven automation while preventing violations, reducing over-suppression, and lowering the operational burden of manual compliance checks. The announcement was published via Business Wire on June 24, 2026 and republished on MarTech Series.
Partnership enables embedding compliance into CX automation, reducing regulatory and operational risk for enterprises but is not industry-shifting.
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Key Takeaways & Evidence Grounding
- CallMiner announced a partnership with PossibleNOW on 2026-06-24.
- The integration embeds compliance guardrails into automated customer interactions.
- CallMiner’s platform powers automated interactions via CallMiner OmniAgent.
- PossibleNOW’s DNCSolution determines contactability (who, when, how) to ensure regulatory compliance before interactions occur.
- CallMiner’s CX Landscape Report found 49% of CX and contact center leaders worry AI will expose their company to security and/or compliance risks.
Connected Companies & Entities
1 Entity mappedOntology Mapping & Concepts
Related Market Signals & Shifts
Recent verified developments and strategic activity across this market segment.
PossibleNOW Launches DNCSolution for Salesforce Headless360
PossibleNOW announced DNCSolution for Salesforce’s Headless360, a real-time Do Not Contact (DNC) compliance service designed for agentic AI workflows. The solution exposes PossibleNOW’s compliance checks as discoverable, invocable MCP services for Agent-to-Agent (A2A) scenarios, allowing AI agents — including Microsoft Copilot and Salesforce Agentforce — to request compliance verdicts across channels such as Slack, Microsoft Teams, ChatGPT, Claude, voice interfaces, and traditional apps. DNCSolution evaluates federal and state DNC registries, known-litigator lists, wireless identification, state calling-hour and call-frequency restrictions, and established business-relationship exemptions. PossibleNOW said CEO Scott Frey will join Salesforce executives in New York to discuss agent-first experiences and governance; the company states DNCSolution is available today and integrates with Salesforce data and automation to help regulated organizations scale agentic AI while maintaining compliance.
CallMiner Unveils Advanced AI for Enhanced CX Automation
CallMiner announced new and enhanced AI capabilities for its customer experience (CX) automation platform, including advanced AI classifiers, whole-contact sentiment analysis, and customizable AI-generated interaction summaries. The AI classifiers automatically categorize and interpret conversations across channels and languages using company-specific interaction analysis. Whole-contact sentiment detection aims to identify tones in domain-specific language, mixed emotions, and short-form messages. Customizable summary templates let organizations tailor outputs for compliance, agent workflows, and reporting. The updates integrate with CallMiner AI Assist (the company’s agentic AI interface), include richer dashboard visualizations, and emphasize transparency, explainability, and human oversight in line with emerging regulatory guidance such as the EU AI Act.
CallMiner Adds Agentic AI Guidance to RealTime
CallMiner announced an enhancement to its CallMiner RealTime product that introduces agent-initiated, context-aware AI guidance for live contact-center interactions. The feature provides on-demand assistance based on an organization’s knowledge base, includes direct source traceability for human-in-the-loop oversight, and complements existing event-based AI alerts. Interactions where agents request guidance are automatically flagged in CallMiner Analyze and CallMiner Coach to give supervisors visibility and enable a feedback loop for coaching, content refinement, and continuous improvement. The release emphasizes agent control, compliance reinforcement, and reduced time spent searching resources. CallMiner cited its CX Landscape Report finding that 47% of organizations provide real-time assistance to frontline employees. The announcement was published by Business Wire on June 22, 2026.
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