Customer Operations Director

This director-level role oversees client services operations, managing a portfolio of key accounts and leading a team of account managers. The director will drive client growth, ensure service excellence, and align media strategies with client business goals.

This role leads a growing sales organization in Canada, managing, retaining, and expanding customer relationships. The Director of Customer Success will oversee Account Managers and CSMs, drive revenue growth, and build executive connections, requiring 10+ years of SaaS sales leadership experience.

This role directs operations functions, overseeing campaign delivery, resource allocation, and process improvement. The Associate Director will manage operational teams, ensure SLA compliance, and drive efficiency across client accounts.

This Director of Customer Success leads a team of Customer Success Managers to help Americas customers achieve measurable outcomes and long-term value with SugarCRM. The role cultivates a culture of excellence, develops customer advocates, fosters deep customer relationships, and drives customer value through adoption and expansion motions. This is a pivotal leadership position in a hybrid work model.

This SEM Senior Manager role leads the execution and optimization of complex search programs, ensuring marketing activities align with client goals and deliver measurable results. The position coaches and mentors junior team members, defines advanced strategies for keyword opportunities and campaign structures, and drives adoption of PMG's proprietary technology platform, Alli.

This Graduate Leadership Programme role in the Media Marketing track offers a full-time position where graduates drive tangible results for brands like Nike, Therabody, and Peloton. The program includes immersive training, hands-on learning across search, social, display, and video channels, and AI-enabled ways of working to accelerate research and streamline tasks.

This role manages a high volume of digital creative projects from intake through final delivery, coordinating with designers and creative specialists to ensure accurate, high-quality work on time. The Senior Associate builds and maintains production timelines, manages feedback and revisions, and improves production workflows using tools like Airtable, Asana, and Jira, with a focus on paid media campaigns.