Director, CRM

The Director of Customer Lifecycle will architect a sophisticated, machine-learning-adjacent CRM engine to maximize long-term retention and engagement across a global user base. This role owns the full CRM strategy, focusing on day-0 behavior, algorithmic personalization across Email, Push, SMS, and In-App, and rigorous experimentation to measure true incrementality. The director will partner with data science and engineering on data schema and be hands-on in building and optimizing complex campaign logic.

Direct lifecycle marketing and CRM strategy for the Shop app, optimizing customer retention and engagement. Focus on data-driven campaigns and segmentation.

This Director leads growth and retention strategies for the shopper segment, focusing on user acquisition, engagement, and loyalty. The role oversees lifecycle marketing, optimizes conversion funnels, and analyzes performance to maximize shopper lifetime value.

This CRM manager leads cross-channel communication strategy across product verticals to drive retention, engagement, onboarding, and usage metrics. The role collaborates with Marketing, Product, Creative, Legal, Compliance, and MarTech teams to deliver timely, compliant campaigns, leveraging AI as a force multiplier.

This role is for a Risk & Trading Associate working evenings and weekends, responsible for monitoring and managing trading risks in a sportsbook environment. The associate will analyze market movements, set limits, and ensure compliance with risk policies to protect the company's exposure.

The Media Operations Associate provides operational support for media campaigns during evenings and weekends, focusing on ad trafficking, campaign management, and performance monitoring. The role ensures smooth delivery and optimization of campaigns, troubleshooting issues as they arise to maintain performance standards.

This role is for a Trading Operations Associate working evenings and weekends, responsible for managing trading operations in a sportsbook environment. The associate will oversee trade execution, monitor market conditions, and ensure operational efficiency and accuracy.