Customer Success Manager, SOC Specialist 3

Global Security Operations Center Specialist responsible for monitoring and responding to security incidents across the organization. Handles real-time alerts, coordinates response efforts, and ensures safety of personnel and assets.

Provides technical customer success management, ensuring product adoption, retention, and satisfaction for tech clients.

Maintains and enhances Kaltura's security posture by monitoring systems, responding to incidents, and implementing security measures to protect the platform and its users.

This role monitors and maintains video operations infrastructure, ensuring high-quality delivery of video content. The specialist troubleshoots technical issues, performs routine maintenance, and supports video services for customers.

Provides technical support for FreeWheel's ad tech platform, resolving client issues and maintaining service quality. Requires troubleshooting skills and knowledge of ad tech solutions.

Directs control room operations for live event production, coordinating teams and ensuring seamless broadcast execution across events.

This success manager role ensures Xumo's advertising clients achieve their goals with the platform, driving product adoption and retention. The challenge is proactively identifying and resolving client issues to maximize campaign performance and long-term loyalty.