Customer Success Manager - German Speaking

This role manages enterprise customer relationships for German-speaking clients, ensuring they achieve value from Datadog's products. The CSM will drive adoption, retention, and growth, acting as a trusted advisor and coordinating with internal teams.

This role drives new product attachment and growth within existing key customer accounts through onboarding, upselling, and cross-selling. The Customer Success Manager will build strong relationships, monitor usage trends to mitigate renewal risks, and negotiate contract terms. Fluency in German is required to support customers in the region.

This Customer Success Manager role manages a portfolio of 150+ DACH-market customers, acting as a trusted inbound advisor to drive product adoption, retention, and growth. The role involves proactive deep-dive meetings, reactive support, and identifying up-sell opportunities, requiring fluency in English and German and strong consultative skills. It is based in Berlin or Dublin with remote/flex options, and includes an annual cash compensation range of €60,700 to €83,500.

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