Director and Head of CRM Analytics and Science

This Director of Data Strategy role defines the data vision and roadmap, aligning data initiatives with business objectives. The director will lead data architecture decisions, drive data monetization, and foster a data-driven culture across the organization.

The Director of CRM leads the development and execution of customer relationship management strategies to drive player engagement, retention, and loyalty. This role oversees CRM campaigns, segmentation, and lifecycle marketing, leveraging data-driven insights to optimize performance. The director collaborates with cross-functional teams to align CRM initiatives with business objectives.

Leads the Data Strategy unit as the strategic backbone for focus clients, owning end-to-end data strategy from design to commercial growth. Prioritizes first-party data collaborations, private data networks, and AI-driven planning, and manages technology roadmaps for Data Clean Rooms, CDPs, and DSPs. Requires 7+ years in data-driven marketing with leadership experience and deep understanding of data infrastructure and AI/ML concepts.

This Senior Director will lead a team of 20+ Analytics Engineers building and operating pipelines behind Snowflake's revenue, bookings, people analytics, and go-to-market reporting. The role involves driving Snowflake's internal data transformation to create an AI-ready data foundation, owning internal analytics agents, and championing AI-assisted engineering with Cortex Code-based agentic workflows. The director will act as Snowflake's customer zero, testing its own features and representing the company in customer conversations and thought leadership.

This role manages customer service operations for the Taiwan team, overseeing daily operations and team performance. It involves shift-based work and requires strong leadership and customer service skills to ensure high-quality support.

This program management specialist role focuses on customer service (CS) program management for Taiwan operations. The role involves managing CS programs, improving service quality, and coordinating with cross-functional teams.

This role handles external and internal complaints at headquarters, managing resolution processes and communication. Requires strong problem-solving and communication skills.