Collections Analyst

Develops and deploys machine learning models for predictive analytics, personalization, and customer intelligence on Mapp's customer experience platform. Leverages large-scale data and cloud platforms to enhance insight-led capabilities.

Leads the development and execution of the data strategy, aligning data initiatives with business objectives. Drives the adoption of data-driven decision-making, focusing on data architecture, analytics, and monetization opportunities.

This role provides B2B insights consulting for the DACH region, delivering data-driven research and strategic recommendations to clients. It requires strong analytical skills and experience in market research or consulting.

This Director of Data Strategy role leads the development and execution of the company's data strategy, aligning data initiatives with business objectives. The role involves overseeing data governance, analytics capabilities, and driving data-driven decision-making across the organization.

This role investigates complex or escalated cases involving consumer disputes or fraud, requiring bilingual (English/Spanish) communication, analyzing documentation, interacting with clients or consumers, and ensuring regulatory compliance.

This real-time administrator role monitors and manages call center operations to ensure service levels are met. The administrator adjusts staffing, tracks performance metrics, and optimizes scheduling in real time.

Leads research initiatives to develop advanced AI/ML models and algorithms. Explores new techniques, prototypes solutions, and collaborates with product teams to integrate AI capabilities.