E-Commerce Customer Success Manager

Manages and develops customer relationships, ensuring satisfaction and success. The role focuses on driving customer retention and growth through proactive engagement and support.

Manages the customer success team, ensuring high client satisfaction and retention for the e-commerce platform. Oversees team performance and client relationship strategies.

The Customer Success Manager will partner with Account Managers and Account Directors to drive customer engagement, platform adoption, and retention across a portfolio of corporate clients. This early-career role involves leading onboarding and training sessions, analyzing account engagement trends, and contributing to renewal and expansion initiatives. The ideal candidate has 1-3 years of professional experience in sales, account management, or customer support, with a bachelor's degree required.

Hybrid role responsible for onboarding, relationship management, and strategic guidance for customers, with a focus on driving engagement and renewals. Requires account management experience and digital marketing expertise.

The Sales Development Representative is responsible for outbound sales development, generating leads and qualifying prospects to build a strong sales pipeline. This role supports the sales team by identifying potential customers and initiating contact to drive revenue growth.