Lead Analyst - Market Research

This Lead Data Analyst role bridges data and customer-facing teams, handling escalated data investigations end-to-end and turning recurring questions into automated tooling and AI-assisted products. The role is 80% hands-on analysis and 20% management, with two direct reports, requiring strong Python, SQL/PySpark, and experience with Databricks, AWS, and GitLab. The analyst must own answers to complex data questions, decide what gets automated, and set team processes.

This product analyst role supports product management with data-driven insights for Trigo's computer vision AI retail solutions. It involves analyzing product performance and market signals to guide product decisions.

Leads data analysis projects, mentors junior analysts, and delivers actionable insights to stakeholders. Oversees data quality and reporting standards, requiring advanced analytical skills and experience with data visualization and statistical tools.

Manages relationships with industry analysts and gathers market intelligence to inform strategic decisions. Monitors the competitive landscape and tracks market trends to position JustRelate within the CX/CRM market.

Manages engagements with university clients, ensuring they derive value from Tracxn's platform. Focuses on training, support, and relationship building.

Leads customer success strategy and operations, ensuring client satisfaction and retention. Drives initiatives to enhance customer experience.

Leads backend development efforts, designing and implementing scalable systems. Mentors team members and ensures code quality.