Marks & Spencer gives European logistics to Zalando's Zeos

Marks & Spencer (M&S) is expanding its cooperation with Zeos, Zalando’s B2B logistics brand, by handing Zeos fulfilment for M&S’s Direct-to-Consumer online business across 22 continental European markets, including Germany, France, the Netherlands and Spain. The partnership, which began in 2022 as a marketplace cooperation, evolves into a channel-agnostic logistics model built around a centrally pooled inventory. Zeos will provide logistics and technology services such as shipping and returns, and says a Poland pilot raised demand by 22% and improved conversion by 97%. Zeos also claims up to 58% lower shipping costs and up to 77% faster return processing. The deal signals Zalando’s push to monetise its logistics network as a service for other retailers and supports M&S’s international growth strategy.