Public Relations Market: Logitech Comms Head: Indifference Kills Brands Faster

Parekhit Bhattacharjee, Logitech's global head of communications for core products and juror for the PR category at The Drum Awards Festival, argues that brand indifference is more damaging than negative feedback. He urges brands to build clear convictions and integrate communications before decisions are made, rather than treating comms as an after-the-fact fix. Bhattacharjee says AI helps with data, sentiment tracking and execution, but cannot "read a room" or grasp subtle cultural and socio-political nuances; human character, empathy and accountability remain critical in crisis response. He predicts future comms leaders will be defined by intellectual curiosity, radical clarity and business acumen.