Technical Onboarding Specialist

Owns the hands-on onboarding and technical setup of new Northbeam customers, configuring the product, integrating data sources, and getting them to first value. Acts as the primary technical guide from kickoff through go-live, troubleshooting setup issues and coordinating with Support or Engineering. Requires 2+ years of SaaS implementation experience and comfort with APIs, integrations, and data concepts.

Guides new customers through technical onboarding, ensuring smooth implementation and adoption. Requires strong technical aptitude and customer-facing skills.

This role advises customers during the technical onboarding process, guiding them through setup and configuration to ensure successful adoption. It involves troubleshooting issues, providing training, and ensuring a smooth transition to the platform.

Responsible for onboarding new customers and ensuring successful adoption of products, including configuring systems, training clients, and troubleshooting issues during implementation.

This role provides technical support to customers, resolving complex issues and ensuring satisfaction. It requires strong technical troubleshooting skills and is based remotely in the US, likely involving deep investigation of product issues and collaboration with engineering teams to resolve them.

This role ensures system reliability and performance, focusing on infrastructure and operations. Based in Helsinki, it requires deep SRE expertise and experience with cloud technologies, likely involving designing and maintaining scalable, highly available systems, implementing monitoring and alerting, and driving reliability improvements.

This role manages customer relationships and ensures success for US-based clients, focusing on retention and satisfaction. It requires experience in customer success and account management.