Technical Platform Architect - CCaaS

This role provides 2nd level IT systems support for Energy Group, focusing on maintenance, troubleshooting, and resolving technical issues to ensure system reliability. The engineer handles day-to-day operational incidents and escalations.

Leads engineering teams across Germany and Switzerland, setting technical strategy and overseeing delivery of digital projects. Focuses on scaling engineering capabilities and driving technical excellence within the agency.

This software engineering internship in Zurich focuses on developing scalable backend systems. Interns will contribute to Pinterest's core technology stack.

This senior engineering role builds and scales Contentful's personalization capabilities, integrating with the core content platform to deliver tailored experiences. The engineer works on backend services, APIs, and data pipelines to support real-time personalization.

Provides technical support to internal employees, troubleshooting hardware, software, and network issues. Responds to tickets, resolves incidents, and escalates complex problems as needed.

This role leads the Services Excellence function, focusing on optimizing service delivery processes, quality assurance, and operational efficiency across the professional services organization. The director will drive continuous improvement initiatives and ensure high customer satisfaction.

Defines the overall technical architecture for Sprinklr's SaaS platform, ensuring scalability, reliability, and security. Leads architectural decisions, evaluates emerging technologies, and guides engineering teams in implementing best practices.