IT Support Specialist

This role provides hands-on IT support, troubleshooting, and end-user assistance within a 9-person IT team. Responsibilities include onboarding/offboarding users, handling IT Desk tickets, and managing Google Workspace, Okta, Office 365, MDM, and EDR systems.

This role provides technical support for workplace technology, including hardware, software, and network issues. The engineer will troubleshoot and resolve IT problems for employees.

This role provides specialized technical support for executive staff, ensuring seamless operation of their technology. The engineer will handle high-priority issues and maintain confidentiality.

Provides IT support, handling technical issues and maintaining systems. Requires troubleshooting skills and customer service orientation.

Leads the Technical Support Specialists team in the Americas (Brazil, US, Canada) from São Paulo, building a high-performing, autonomous, and customer-focused organization. Drives the evolution of technical support through AI, automation, and continuous improvement, collaborating with global leadership, Sales, and R&D. Reports directly to the VP Technical Support.

Leads an account management team delivering best-in-class service and seamless campaign execution for Equativ's clients. Sits at the intersection of client relationships, campaign management, and cross-functional collaboration, partnering with Sales, Marketing, and Ad Operations. Supports both direct and programmatic campaigns for innovative industry partners.

This Programmatic Account Manager role manages a portfolio of brand direct and agency clients in the US Central region, serving as the primary contact from campaign kickoff through quarterly business reviews. The role requires strong programmatic expertise and a performance-first mindset to deliver measurable results and uncover growth opportunities.