Director, EMEA Customer Support

This Director of Priority Support Engineering EMEA role owns paid support offerings end-to-end for the EMEA region, leading the regional Designated Support Engineer (DSE) team. The director maintains relationships with customers, sales leadership, and partners, and is accountable for KPIs across revenue, attach, consumption, retention, and staffing. This AI-native role leads the team and customer engagements through AI-augmented ways of working, building and evolving the proactive, advisory-led engagement model.

This Director of Customer Support role at Attentive owns the global support organization's operating model, budget, and service commitments, leading teams across the US, UK, and Australia. The role focuses on scaling support through AI-driven deflection, agent assist, and quality management, while managing offshore partnerships and designing a premium support offering. Requires deep experience in B2B SaaS support leadership, capacity modeling, and AI deployment in support contexts.

Leads the enterprise customer success organization, setting strategy and managing teams to drive customer outcomes and retention. Requires leadership experience in SaaS customer success.

This senior leadership role oversees the customer experience operations, driving strategy and efficiency across support and success functions. The director will optimize processes to enhance customer satisfaction and operational excellence.

This entry-level Associate Analyst role on the Revenue Operations team serves as the first point of contact for analytics requests, clarifying scope and routing work to senior analysts. The role involves owning recurring reporting and data-support tasks, building foundational skills in Salesforce, SQL, and BI tools to support go-to-market analytics on pipeline, pacing, and funnel metrics. The position is mentored by senior analysts and has a defined path toward analyst-level ownership.

This role serves as the dedicated subject matter expert and in-house voice of the Morningstar Indexes team within PitchBook's Institutional Research Group. The Senior Analyst pairs deep private markets knowledge with index construction and benchmarking expertise to publish differentiated research and represent the index franchise externally. The role requires 5+ years of experience in private markets research, index or benchmark research, or a closely related field.

This Director role manages the APAC Customer Support organization, overseeing a team of Customer Support Managers to achieve global SLA goals and improve workflow efficiencies. The Director is responsible for regional strategy, hiring, onboarding, training, and serving as an escalation point for critical client issues. The role requires 5+ years of management experience in a Customer Support or Operations environment.