Senior Technical Support Specialist-AdTech

Provides advanced technical support for Equativ's advertising technology platforms, combining technical and consultative skills to resolve complex client issues. Works within the Services team to help clients achieve their digital business goals. Requires deep expertise in AdTech and a passion for customer satisfaction.

This role is responsible for the execution, optimization, and reporting of digital advertising campaigns on Equativ's platform. The Ad Operations Specialist will manage campaign setup, trafficking, troubleshooting, and performance analysis to ensure client satisfaction. This role requires strong attention to detail and experience with ad serving platforms.

This role manages and optimizes programmatic advertising campaigns on Equativ's platform, including campaign setup, trafficking, troubleshooting, and performance monitoring. The specialist ensures successful delivery and client satisfaction, requiring strong technical aptitude and experience with ad operations tools.

This specialist is responsible for the setup, trafficking, optimization, and reporting of programmatic advertising campaigns on Equativ's platform. The role involves managing campaign delivery, troubleshooting technical issues, and providing operational support and performance insights to ensure client satisfaction. Strong attention to detail and proficiency with ad serving and programmatic technologies are required.

This São Paulo-based role leads the Technical Support Specialists team across the Americas, building a high-performing, autonomous, and customer-focused organization. The manager will drive continuous improvement through AI and automation to enhance troubleshooting and response capabilities. This position reports directly to the VP of Technical Support and collaborates with global leadership, Sales, and R&D.

This role provides hands-on IT support, troubleshooting, and end-user assistance within a 9-person IT team. Responsibilities include onboarding/offboarding users, handling IT Desk tickets, and managing Google Workspace, Okta, Office 365, MDM, and EDR systems.

This role leads an account management team to deliver best-in-class service and seamless campaign execution for clients. The Team Lead sits at the intersection of client relationships, campaign management, and cross-functional collaboration, partnering with Sales, Marketing, and Ad Operations. The focus is on maximizing client satisfaction and business growth for direct and programmatic campaigns.