Applied AI Architect, G&A

Drive development of applied AI solutions for customer operations, collaborating with cross-functional teams to implement AI strategies.

Develops AI strategies for business applications, focusing on AI interpretability and visibility, and collaborates with cross-functional teams to enhance AI solutions.

Provides first-line support to Braze customers, troubleshooting issues and answering questions. Requires strong communication skills and a customer-centric approach.

This role manages the end-to-end renewals process for customer contracts, focusing on retention and minimizing churn. It collaborates with customer success and sales teams to ensure timely renewals and identify upsell opportunities.

This role analyzes HR and people data to provide insights on workforce trends, retention, and performance. It builds reports and dashboards to support data-driven HR decisions.