Salesforce vs Zendesk

TikTok Adds AI Shopping Assistant and Direct Brand Checkout

TikTok announced the rollout of a new AI shopping assistant and a checkout feature that allows users to purchase directly from brands within the app, separate from TikTok Shop. These features, now beginning to roll out in the U.S., are built in partnership with commerce platforms and payment providers including Salesforce, Shopify, Shoplazza, and Stripe. The goal, according to David Kaufman, TikTok's global head of monetization and product partnerships, is to move users from discovery to action, leveraging AI to enhance the shopping journey. The announcement was made on Monday and represents a significant step in TikTok's e-commerce integration.

• TikTok is rolling out an AI shopping assistant in the U.S.
• TikTok introduces a new checkout feature for direct brand purchases, separate from TikTok Shop.
• The features are built in partnership with Salesforce, Shopify, Shoplazza, and Stripe.

Google AI Overviews for Brands Include Third-Party Sources

Google's AI Overviews increasingly appear for brand-related search queries, providing visibility but also risks. A recent Ahrefs analysis shows that in September, 73.3% of branded searches in the US triggered AI Overviews on desktop, up from 61.3% in July. These overviews often cite third-party sources like Wikipedia, YouTube, and LinkedIn, not just the brand's own content. This can lead to misinformation or negative portrayals, and Google may be liable for false statements, as a German court ruling indicated. Brands and SEOs must manage their reputation across third-party sources, as clicks from AI Overviews can benefit not only the brand but also publishers and creators.

• Google's AI Overviews appear for 73.3% of branded searches on US desktop in September, up from 61.3% in July.
• AI Overviews for brands often cite third-party sources like Wikipedia, YouTube, and LinkedIn.
• Google introduced a brand filter in Search Console to help SEOs analyze brand-related queries.

Multiplayer AI: The Shift from Smarter Individuals to a Smarter Company

Salesforce's newsroom now features a new article on Multiplayer AI, highlighting the shift from individual intelligence to company-wide intelligence. The article is dated Sep 24, 2026.

Zendesk Appoints Rachita Sundar as Chief Financial Officer

Zendesk today announced Rachita Sundar has joined the company as Chief Financial Officer, effective September 28,…

Good Tape Raises Funding, Launches Explore for Interview Insights

Copenhagen-based AI transcription startup Good Tape has raised €600k from Nordic Makers, an investment group founded by former unicorn founders. Zendesk co-founder Alexander Aghassipour led the investment and joined Good Tape's board. The funding is part of a management buyout that made Good Tape an independent company, with co-founders Lasse Finderup and Ýmir Gyðuson Gíslason buying out Zetland, the Danish newsroom from which it spun out. Good Tape also launched Explore, a feature that connects new recordings to a user's entire transcription history, surfacing contradictions, opinions, and supporting arguments. Explore is free initially. With over 15 million transcriptions in 100+ languages, Good Tape serves journalists, researchers, lawyers, and consultants, and is used by 3 million people in over 150 countries. The company emphasizes EU data residency, GDPR compliance, and does not train AI on customer data.

• Good Tape raised €600k from Nordic Makers, led by Zendesk co-founder Alexander Aghassipour, who joined the board.
• The funding is part of a management buyout, making Good Tape independent from Zetland.
• Good Tape launched Explore, connecting new recordings to past transcriptions to surface patterns.

Zendesk Names Rachita Sundar as CFO

Zendesk announced the appointment of Rachita Sundar as Chief Financial Officer, effective September 28, 2026. Sundar, who brings over 20 years of experience in finance and operations at technology companies including Microsoft Azure, HubSpot, and Qualtrics, succeeds Julie Swinney, who transitions to Chief Administrative Officer and executive sponsor of Zendesk's Employee Service business. At Qualtrics, Sundar helped finance and close the $6.75 billion acquisition of Press Ganey Forsta. CEO Tom Eggemeier highlighted her financial rigor and operational expertise as Zendesk scales toward a multi-billion-dollar AI business.

• Rachita Sundar appointed CFO of Zendesk, effective September 28, 2026.
• Sundar has over 20 years of experience at Microsoft Azure, HubSpot, and Qualtrics.
• At Qualtrics, Sundar helped finance and close the $6.75 billion acquisition of Press Ganey Forsta.