Salesforce vs Verint

Salesforce Unveils AIforce, Koa Reasoning Model, and Major Partnerships at Dreamforce 2026

Salesforce announced AIforce, its new enterprise AI platform, and Koa, its first CRM reasoning model built with NVIDIA, alongside partnerships with Anthropic, AWS, Google Cloud, and Siemens. The company also reported record Q2 FY2027 results and expanded Missionforce with OpenAI.

Stensul Integrates Governed Creation with Salesforce Marketing Cloud Next

Stensul, the Governed Creation Platform for enterprise marketing, has announced the beta availability of an integration with Salesforce's Marketing Cloud Next. This integration builds on Stensul's existing support for Salesforce and aims to provide enterprise marketing teams and AI agents a governed way to create and personalize email campaigns using Salesforce audiences and data, without exposing underlying customer information. It enables teams to assemble campaign content and variants, apply enterprise controls and approvals, and move market-ready campaigns directly into Marketing Cloud Next for orchestration and activation. The integration is currently available in beta to Stensul customers, with general availability planned for Q4 2026. Stensul's CEO, Manlio Carrelli, highlighted that the integration helps enterprises leverage their Salesforce and AI investments safely, turning increased creation capacity into personalized campaigns that are cleared to go live.

• Stensul announced beta availability of an integration with Salesforce Marketing Cloud Next.
• The integration allows marketing teams and AI agents to create personalized email campaigns using Salesforce audiences and data.
• Campaigns can be moved directly into Marketing Cloud Next for orchestration and activation.

AT&T, Crocs, Southwest Detail Cautious AI Agent Adoption

At Salesforce's Dreamforce event, executives from AT&T, Crocs, and Southwest Airlines shared their realistic approaches to deploying AI agents. They emphasized that while automation improves efficiency, human interaction remains critical, especially in sensitive areas like cancellations or 'right here, right now' customer issues. AT&T uses AI to cut phone upgrade times but reserves human intervention for cancellations. Southwest uses chatbots for servicing but relies on humans for empathetic support. Crocs uses an AI chatbot 'Rivet' but insists on keeping 'a human in the loop' and stresses the importance of a solid data foundation. The article also notes Salesforce's Agentforce adoption (about 20% of its customers) and highlights DE&PT's consumer survey showing decline in comfort with AI as autonomy increases. AI safety debates between Sam Altman, Dario Amodei, and Jensen Huang were also discussed, with contrasting views on regulation and safety.

• Salesforce's Agentforce is used by about 30,000 customers, roughly 20% of its 150,000 customer base.
• AT&T uses AI to reduce phone upgrade times from 30 to 10 minutes, but keeps humans for cancellations.
• Crocs has deployed an AI agent named Rivet for consumer chat and voice, and uses AI internally for developer tasks.