Qualtrics vs Quantexa

Zendesk Names Rachita Sundar as CFO

Zendesk announced the appointment of Rachita Sundar as Chief Financial Officer, effective September 28, 2026. Sundar, who brings over 20 years of experience in finance and operations at technology companies including Microsoft Azure, HubSpot, and Qualtrics, succeeds Julie Swinney, who transitions to Chief Administrative Officer and executive sponsor of Zendesk's Employee Service business. At Qualtrics, Sundar helped finance and close the $6.75 billion acquisition of Press Ganey Forsta. CEO Tom Eggemeier highlighted her financial rigor and operational expertise as Zendesk scales toward a multi-billion-dollar AI business.

• Rachita Sundar appointed CFO of Zendesk, effective September 28, 2026.
• Sundar has over 20 years of experience at Microsoft Azure, HubSpot, and Qualtrics.
• At Qualtrics, Sundar helped finance and close the $6.75 billion acquisition of Press Ganey Forsta.

Consumers Trust AI Advice but Not AI Purchases

A survey by ACI Worldwide of over 3,300 U.S. and U.K. consumers reveals that only 7% of fashion shoppers would allow an AI assistant to make purchases without approval, while 53% are uncomfortable with AI making purchases on their behalf. Consumers value AI for tasks like price drop alerts and cross-retailer comparisons, but want to retain control over final purchase decisions. The article highlights that retailers can build loyalty by embedding AI assistants in their apps for order tracking, returns, and promotions. Privacy concerns remain significant, with 53% of global consumers worried about AI-enabled support posing privacy risks, according to Qualtrics XM Institute. Experts suggest framing AI as a 'better editor' that narrows options rather than a decision-maker, emphasizing the importance of trust and transparency.

• Only 7% of fashion shoppers would allow an AI assistant to make purchases without approval.
• 53% of consumers are uncomfortable with letting an AI assistant make purchases on their behalf.
• The survey was conducted by ACI Worldwide with over 3,300 U.S. and U.K. consumers.

Quantexa Deepens Investment in Málaga with New Innovation Hub

Quantexa announces new innovation hub in Málaga, receives Morgan Stanley 2026 Innovation Award, and earns top honors from Chartis Research in AML Transaction Monitoring and RiskTech100.

Quantexa Achieves CIPS Procurement Excellence Standard Award

Quantexa has been awarded the CIPS Procurement Excellence Standard, recognizing its procurement practices. Additionally, the company was ranked #7 in Chartis FCC50 2026 and named Category Leader in Enterprise Fraud Solutions, and was selected by HMRC for a landmark £175M sovereign data and AI transformation project.