n8n vs NICE

n8n Still Relevant Despite Claude Code Rise

In a podcast episode, n8n CEO Jan Oberhauser discusses why n8n remains essential despite the rise of agentic coding tools like Anthropic's Claude Code. He argues that n8n, as an orchestration layer, provides reliability, auditability, and team collaboration features that Claude Code lacks. The company has evolved from personal automation to business-critical workflows, with 200K+ GitHub stars, 1.5M active users, and 1,200 enterprise customers. SAP's investment at a $5.2B valuation and embedding n8n into Joule Studio highlight its enterprise relevance. Oberhauser recommends using Claude Code for rapid prototyping and n8n for production workflows requiring approvals, logging, and team hand-offs. He also shares insights into n8n's hiring approach, emphasizing technical depth and builder mentality.

• SAP invested in n8n at a $5.2B valuation in May 2025.
• n8n has 200K+ GitHub stars, 1.5M active users, and 1,200 enterprise customers.
• Claude Code surpassed n8n in search interest by the holidays of 2025.

EU Apply AI Summit to Showcase Real-World AI Adoption

On 17 November 2026, the European Commission's AI Office will host the Apply AI Summit in Brussels, focusing on practical AI adoption across European businesses and the public sector. The event, expected to draw about 900 in-person and 2,500 online attendees, will highlight real-world European AI use cases in healthcare, energy, mobility, manufacturing, and other sectors. It marks the first anniversary of the EU's Apply AI Strategy and serves as the closing event of the first European AI Innovation Month. The summit will feature keynotes from European Commission EVP Henna Virkkunen and other leaders, and will present the Apply AI Startup Award to emerging European AI companies. The event underscores Europe's push to move from experimentation to large-scale AI adoption, particularly among SMEs.

• The Apply AI Summit will be held in Brussels on 17 November 2026, organized by the European Commission's AI Office.
• Eurostat data shows 20% of EU enterprises with 10+ employees used AI in 2025, up from 13.5% in 2024.
• The summit marks the first anniversary of the European Commission's Apply AI Strategy and the closing of the European AI Innovation Month.

Introducing n8n Assistant

New blog post announcing the launch of n8n Assistant, a product feature. The post is authored by Paul Gordon and dated September 2026.

NiCE Named a Leader in the IDC MarketScape for Worldwide Agentic Contact Center-as-a-Service Platforms

NiCE has been named a Leader in the IDC MarketScape for Worldwide Agentic Contact Center-as-a-Service Platforms, and also recognized as a 2026 Best Workplace for Innovators by Fast Company.

OutRival Appoints Shaun Sjolin as Chief Customer Officer

OutRival, a provider of AI-powered Digital Workers, has appointed Shaun Sjolin as its new Chief Customer Officer. Sjolin, formerly Vice President of Customer Success at NICE, a global leader in contact center software, will lead OutRival's customer organization. He will partner with brands to ensure consistent customer experiences across the entire journey, from initial engagement to long-term retention. His background includes roles at SAP, IBM, and Aon Hewitt. OutRival's AI Digital Workers handle calls, texts, and emails for brands, and the company serves industries like higher education, insurance, and travel. This appointment underscores OutRival's commitment to prioritizing customer care as a key differentiator.

• OutRival, Inc. appointed Shaun Sjolin as Chief Customer Officer.
• Sjolin previously served as Vice President of Customer Success at NICE.
• OutRival creates AI-powered Digital Workers for customer engagement.

Bidgely launches agentic AI CX suite for energy providers

Bidgely, a provider of AI-powered energy intelligence, has launched Agentic CX, which it claims is the energy industry's first agentic AI customer experience suite. The suite uses five specialized UtilityAI agents trained on over a decade of behind-the-meter data to provide appliance-level insights to utilities. It integrates with existing CCaaS and enterprise AI platforms, offering chat, IVR, and CSR co-pilot channels. The agents address high-bill calls, home energy audits, solar and EV impacts, and rate plan optimization. Bidgely reports significant client results, including a 50% reduction in high-bill calls and a 15% reduction in CSR churn. The launch aims to help utilities manage rising operational pressures and regulatory mandates.

• Bidgely launched Agentic CX, an agentic AI customer experience suite for energy providers.
• The suite includes five UtilityAI agents: High Bill Analyzer, Home Energy Audit, What-If Solar, What-If EV, and Best Rate.
• Agentic CX integrates with CCaaS platforms like NICE, Genesys, AWS Connect, and Poly.ai.