MarTech Vendor · B2B SaaS Provider
LivePerson vs Medallia
Structured technology and market comparison · 2026
Direct Feature Comparison
LivePerson · vs · MedalliaEnterprise conversational AI software for customer service and commerce.
Enterprise software for experience management and customer insight workflows.
Analyze all overlapping signals and tech stacks for LivePerson and Medallia
Compare mutual enterprise clients, monetization models, live market signals, and partner networks directly in the interactive Knowledge Graph.
Comparison Analysis
What is the main difference between LivePerson and Medallia?
When comparing LivePerson and Medallia, both platforms operate within the Conversational AI & Chatbots, Chat & Conversational UI, and B2B SaaS Provider ecosystem. LivePerson is positioned as Enterprise conversational AI software for customer service and commerce, whereas Medallia focuses on Enterprise software for experience management and customer insight workflows. Decision-makers evaluate both solutions when orchestrating their commercial monetization and technology stack.
What are the top alternatives to LivePerson and Medallia?
When evaluating LivePerson and Medallia, enterprise buyers also consider other platforms in Conversational AI & Chatbots, Chat & Conversational UI, and B2B SaaS Provider. You can discover the full competitive landscape and evaluate other alternatives by viewing their respective footprint profiles on Polaris7.
How do the corporate scale, structure, and headquarters of LivePerson and Medallia compare?
LivePerson is headquartered in US (founded in 1995) with 501–1,000 employees. Medallia is based in US (founded in 2001) with 1,001–5,000 employees. Complete ownership, subsidiary trees, and corporate affiliations are documented across Polaris7.
Market Signals
Recent Market Signals & Activity: LivePerson vs Medallia
Documented market movements, strategic partnerships, product releases, and regulatory developments mapped across Polaris7.
LivePerson
Recent Signals
- ·SEC APIfinancials
8-K Financial Filing Analysis for LivePerson (2026-09-04)
On September 4, 2026, LivePerson, Inc. completed its acquisition by SoundHound AI, Inc., becoming an indirect wholly owned subsidiary of SoundHound. Under the terms of the merger, each share of LivePerson common stock was converted into the right to receive 0.4673 shares of SoundHound Class A common stock, while shares held via the Tel-Aviv Stock Exchange Clearing House were converted into $3.31 in cash per share. Concurrently, LivePerson satisfied its First and Second Lien Secured Notes due 2029 through an aggregate distribution of 36,894,839 SoundHound shares and $5,848,000 in cash. Following the closing, LivePerson delisted its common stock from Nasdaq, suspended its SEC reporting obligations, and its entire board of directors resigned.
- SoundHound completed the acquisition of LivePerson on September 4, 2026, converting each LivePerson share into 0.4673 shares of SoundHound Class A common stock (or $3.31 in cash for TASE shares).
- LivePerson's 2029 First and Second Lien Secured Notes were fully resolved via an aggregate issuance of 36,894,839 SoundHound Class A shares plus $5,848,000 in cash.
- LivePerson filed for Nasdaq delisting (Form 25) and deregistration under the Exchange Act (Form 15), accompanied by the resignation of its entire board of directors.
- ·LivePerson
LivePerson has been acquired by SoundHound AI, creating a world-leading Omnichannel Conversational AI powerhouse.
A banner on the LivePerson blog announces that LivePerson has been acquired by SoundHound AI, creating a world-leading Omnichannel Conversational AI powerhouse, with a link to the SoundHound newsroom announcement.
- ·https://martechseries.com/feed/M&A
SoundHound AI Completes LivePerson Acquisition
SoundHound AI has finalized its acquisition of LivePerson, a deal first announced in April 2026 with an implied enterprise value of $250 million, and completed on September 4, 2026. The merger combines SoundHound's voice agentic AI with LivePerson's digital messaging infrastructure to create a unified omnichannel conversational AI platform, integrated into SoundHound's OASYS system. The combined entity now serves 25 of the Fortune 100 and holds over 750 patents. John Collins has been appointed CFO. LivePerson's debt was retired at closing, leaving a debt-free balance sheet. SoundHound projects over $500 million in future revenue from existing customers, citing Gartner's forecast of $985 billion in enterprise agentic AI software spending by 2030.
- SoundHound AI completed its acquisition of LivePerson on September 4, 2026.
- The deal was announced in April 2026 with an implied enterprise value of $250 million.
- John Collins was appointed as the new CFO of the combined company.
Medallia
Recent Signals
- ·Medallia
Medallia’s Progress Toward Net Zero by 2040
Medallia has reached a major milestone in our sustainability journey: our near-term targets have been validated by the Science Based…
- ·Medallia
Medallia 2026 H2 Product Release: From Signals to Action
Frontline-Ready AI already powers how you Analyze and Assist today. This new release makes both sharper, and highlights where we're headed next: Automate.
- ·Medallia
Medallia 2026 H2 Product Release: From Signals to Action
Frontline-Ready AI already powers how you Analyze and Assist today. This new release makes both sharper, and highlights where we're headed next: Automate.
Compare their exact ecosystem overlaps.
Explore all deep relationships in Polaris7. Discover exactly which mutual clients, integrated technologies, and overlapping partners LivePerson and Medallia share across the market ecosystem.