HCLTech vs WRITER

HCLTech Newsroom: HCLSoftware to Acquire Robotiq.ai, HCLTech launches AI-powered wealth study, M Group selects HCLTech for AI-led IT transformation, and more

HCLTech's newsroom features multiple press releases: HCLSoftware to acquire Robotiq.ai to enhance HCL UnO Agentic; HCLTech launches first-of-its-kind AI-powered study for wealth management; M Group selects HCLTech for AI-led IT transformation across 200+ locations; HCLTech named Leader in Everest Group's PLM Services PEAK Matrix; HCLTech launches The Silicon Shift report; HCLTech launches HCLTech Pulse; HCLTech named Leader in ISG Procurement Services; HCLTech and CrowdStrike expand partnership; HCLFoundation and UP government extend partnership.

HCLTech launches Advanced Semiconductor Lab with Rs. 185 crore investment

The Bengaluru facility strengthens India’s position in the global chip ecosystem and is set to drive semiconductor innovation. Also, HCLTech and Transport for NSW to explore AI-powered traffic insights for India.

The Customer Trust Framework Brands Will Need to Make AI Pay Off

This article from CMSWire discusses why only 18% of brands see revenue impact from AI adoption, attributing the gap to customer trust rather than technology. It introduces the 'Triangle of Trust' framework—authenticity, logic, and empathy—coined by Harvard Business School professors Frances Frei and Anne Morris as a method to build trust in AI-driven customer experiences. The author advises brands to beta test AI tools with a smaller customer group before scaling and to incorporate human-like, empathetic interactions to accelerate trust. The piece cites an HCLTech report and offers practical steps for brands to close the AI revenue gap.

• Only 18% of brands report seeing revenue impact from AI investments, according to an HCLTech report.
• The Triangle of Trust framework consists of authenticity, logic, and empathy.
• The framework was coined by Harvard Business School professor Frances Frei and Anne Morris.

Introducing Enterprise Brain: The shared GTM context layer, for an always-on customer journey that’s distinctly yours

Discover Enterprise Brain, WRITER’s shared context layer for brand, teams, and compliance. Learn how Agent Memory and WRITER Meet keep GTM work on-brand.

WRITER Releases Palmyra X6, Upgrades Enterprise AI Agent Platform

WRITER, an enterprise AI platform, launched Palmyra X6, its new flagship agentic AI model, alongside a rebuilt Agent harness and governance tools. The release targets marketing and revenue teams running multi-step workflows in production. The company reports that the Agent harness paired with Palmyra X6 operates at an average 52% lower cost, 48% faster speed, and 10% higher quality compared to prior performance. The upgrade includes cost-efficient pricing ($2/M input, $8/M output tokens), extended autonomy (tasks completed in 26 seconds, work for up to 8 hours unattended), and multi-model support via Azure, Amazon Bedrock, or NVIDIA NIM. WRITER also recently expanded its executive leadership with new CISO, CCO, and COO roles. These developments reflect the broader shift of agentic AI from pilot to production, with measurable ROI in marketing and customer experience.

• WRITER released Palmyra X6, its new flagship agentic AI model, on August 13, 2026.
• Palmyra X6 is post-trained on GLM 5.2 and scores 0.87/1.00 across nine enterprise evaluations.
• The Agent harness with Palmyra X6 achieves 52% lower cost, 48% faster speed, and 10% higher quality versus previous performance.

WRITER Named Market Shaper in Gartner AI Agents Report

WRITER, an enterprise AI agent platform, was recognized as a Market Shaper in Gartner’s inaugural Emerging Market Quadrant™ for AI Agents for Marketing — Startup Vendors. The company recently released Palmyra X6 and major upgrades to WRITER Agent, along with enterprise features like Playbooks, Skills, brand controls, prebuilt connectors to major systems, and governance capabilities. In a separate announcement, WRITER introduced a new text watermarking approach for its Palmyra models, enabling customer-specific, invisible, machine-readable marks. This feature, which will be on by default for EU customers to comply with the EU AI Act, allows enterprises to embed custom information such as campaign IDs for traceability and offers tunable watermark strength. The company emphasizes enterprise control over AI governance, with quotes from CEO May Habib and IDC’s Roger Beharry Lall.

• WRITER was recognized as a Market Shaper in Gartner’s July 2026 Emerging Market Quadrant for AI Agents for Marketing — Startup Vendors.
• WRITER released Palmyra X6 and major upgrades to WRITER Agent, with enterprise features including Playbooks, Skills, brand controls, prebuilt connectors (e.g., Microsoft 365, Salesforce, Snowflake, Adobe, Google Workspace), and governance.
• WRITER introduced text watermarking for Palmyra models, enabling invisible, customer-specific, machine-readable marks with multibit capabilities for embedding campaign IDs.