DocuSign vs ServiceNow

PolyAI, Taboola, Contentful, Docusign Win 2026 Digiday Tech Awards

The 2026 Digiday Technology Awards recognized companies leveraging AI and automation to enhance personalized experiences, targeting, and performance. PolyAI won Best AI Tool for its agentic dialog platform, which powers SafeRide Health's AI agent 'Steven', reducing speak-to-human rates from 55% to 2%. Taboola's Adam Singolda was named Technology Founder of the Year for launching DeeperDive, a conversational AI platform for publishers. Contentful and Docusign won Best Personalization & A/B Testing Platform, with Docusign using Contentful Personalization to launch tailored homepages across 20 audience segments, reaching 6.19 million monthly active profiles by March 2026. The awards span categories like affiliate marketing, agentic AI, CDPs, and clean rooms.

• PolyAI won Best AI Tool for its agentic dialog platform, with SafeRide Health's AI agent 'Steven' managing 80% of inbound calls.
• Adam Singolda, founder and CEO of Taboola, was named Technology Founder of the Year for DeeperDive.
• DeeperDive generates nearly three times more revenue per user for publishers.

Docusign Named a Leader in the IDC MarketScape for Worldwide Integrated Signing Workflow Software 2026

Docusign has been named a Leader in the IDC MarketScape for Worldwide Integrated Signing Workflow Software 2026, announced September 14, 2026.

Docusign Named a Leader in the IDC MarketScape for Worldwide Integrated Signing Workflow Software 2026

The Docusign IAM platform helps organizations extend the benefits of automation beyond signing to the full contract lifecycle, including AI-powered workflows, routing, review, and contract analysis.

Introducing Flow by ServiceNow: a new AI-native service desk that deploys instantly

ServiceNow announced the launch of Flow, a new AI-native service desk that deploys instantly, on October 01, 2026.

Meta Hires MongoDB CEO CJ Desai to Lead Enterprise Unit

Meta has launched 'Meta Enterprise Platform,' a new initiative to bring its AI stack—including Muse, Meta Business Agent, Muse API, and Muse Code—to businesses. To lead this effort, Meta hired CJ Desai, who had been CEO of MongoDB for less than a year. Desai reports directly to Mark Zuckerberg. The announcement caused MongoDB shares to drop over 18% (or 17% in some reports), and MongoDB appointed Dev Ittycheria as interim president and CEO. Desai's move highlights Meta's strategy to monetize its AI investments and intensify competition for top AI talent, especially as its Muse AI assistant gains popularity.

• Meta announced 'Meta Enterprise Platform' to expand AI offerings to businesses.
• Meta hired CJ Desai, CEO of MongoDB, to lead the new platform unit reporting to Mark Zuckerberg.
• The platform includes Muse AI agent, Meta Business Agent, Muse API, and Muse Code.

INRY deploys ServiceNow EmployeeWorks in six weeks, replacing its legacy portal with an AI front door to work

INRY, a ServiceNow partner, deployed ServiceNow EmployeeWorks in six weeks, replacing its legacy portal with an AI front door to work. This customer success story highlights the rapid deployment and benefits of ServiceNow's EmployeeWorks product.