Capgemini vs Zühlke

US Government Excludes Microsoft from Visa Program

The US government has barred Microsoft from the H-1B visa permanent residency program, accusing the company of abusing the system. Vice President JD Vance noted that Microsoft laid off 6,000 American employees last year while employing 6,300 H-1B visa holders. Labor Secretary Keith Sonderling announced the exclusion, which also targets consulting firms like Capgemini and Adobe. The government claims the program disadvantages American workers, while Microsoft defends its practices, stating that 80% of its H-1B applications were renewals or status changes for existing employees. The action comes weeks before the US midterm elections, amid broader scrutiny of visa programs including J-1 visas at universities. Microsoft has not yet responded, and the move could impact the tech industry's ability to retain skilled foreign talent.

• US government excludes Microsoft from H-1B visa permanent residency program, accusing abuse.
• Vice President JD Vance said Microsoft laid off 6,000 American employees while employing 6,300 H-1B visa holders last year.
• The exclusion also targets Capgemini and Adobe.

CX Gap Persists After 20 Years Despite Billions Invested

Despite decades of investment in customer experience (CX) programs, a persistent disconnect remains between how companies perceive their CX and how customers actually experience it. Bain & Company's 2005 study found 80% of executives believed they delivered superior CX, while only 8% of customers agreed. Subsequent research by Capgemini (2017) and SAP (2026) shows similar gaps. The article argues that this 'delivery gap' is not a technology problem, but an accountability and culture issue. Root causes include measuring what's easy to report rather than actual experience, decorative feedback loops, and employee experience being deprioritized. As AI-driven CX investment surges, the author warns that automation without cultural and accountability fixes will merely scale the existing disconnect.

• Bain & Company's 2005 survey found 80% of executives believed they delivered superior customer experience, while only 8% of customers agreed.
• Capgemini's 2017 research showed 75% of organizations believed they were customer-centric, but only 30% of consumers agreed.
• SAP's 2026 report found 78% of businesses believed they delivered a connected customer experience, while only 25% of consumers agreed.

Capgemini closes the sale of Capgemini Government Solutions

Capgemini announced the closing of the sale of Capgemini Government Solutions, a significant divestiture.

Zühlke appoints Natasa Kovacevic as CMO

Zühlke has appointed Natasa Kovacevic as Chief Marketing Officer, effective August 2026. Kovacevic joins the Group Leadership Team and reports to Group-CEO Gregor Bieler. She succeeds Celia Marinho, who served as interim CMO and will remain with Zühlke as Head of Digital Marketing. Kovacevic previously led marketing and communications at Bechtle and has more than ten years of experience leading marketing teams at Swiss technology companies including ITpoint Systems, Netstream and UMB. In her new role she will be responsible for marketing and communications across the entire Zühlke group.

• Natasa Kovacevic was appointed Chief Marketing Officer at Zühlke, effective August 2026.
• Kovacevic joins Zühlke's Group Leadership Team and reports to Group-CEO Gregor Bieler.
• Celia Marinho had served as interim CMO and will remain at Zühlke as Head of Digital Marketing.