Capgemini

Retail's next evolution: Preparing for agentic customer experience

Customer first Retail's next evolution: Preparing for agentic customer experience 18 Aug, 2026

61% Can't Name Brands Using AI Well

A WordPress VIP survey of more than 2,000 enterprise decision-makers and consumers for the "Future of the Web 2026" report found widespread consumer ambivalence toward brands' use of AI. Key findings: 61% of respondents can't name a brand they think uses AI well in messaging, 16% say no brand is doing it well, 60% say AI in brand messaging is a turnoff, and consumers experience 'bot fatigue' after about 40 minutes. The article highlights WordPress VIP positioning as an AI-ready enterprise content platform (with customers such as Salesforce, Capgemini, Meta and Pew Research Center) and promotes a DMWF session — "The AI Trust Gap" — featuring Jodi Cerretani (CMO, WordPress VIP) and Jess Awtry (VP, Pew Research Center).

OpenAI launches Daybreak Cyber Partner Program

OpenAI announced the Daybreak Cyber Partner Program to bring its frontier cyber models into the services and operations of approved security partners. The program enables security and technology partners to access controlled, gated models (Daybreak Blue and Daybreak Red) for tasks such as vulnerability discovery, validation, red teaming, penetration testing, incident response, and remediation. Access is governed with safeguards — identity verification, defined testing scopes, logging, monitoring, and human oversight — and the underlying models remain under partner-controlled access. The announcement lists global security consultancies and technology vendors as program participants and invites providers to join or contact OpenAI for Daybreak capabilities.