Bloomreach vs Braze

Bloomreach Enhances Loomi Conversational Agent

Bloomreach announced enhancements to Loomi, its AI shopping conversational agent, adding an advanced conversational engine, deeper third-party integrations, and a self-serve Conversational Insights dashboard. The upgraded agent can remember shopper preferences, perform multi-step reasoning for complex queries, fetch real customer reviews, and guide users from initial search to checkout. Insights from conversations are surfaced to brands via an analytics dashboard to reveal trending themes, catalog gaps, and performance metrics, and transcripts can be analyzed with AI-powered Q&A. Bloomreach says the agent operates under a brand’s merchandising rules and tone. Anirban Bardalaye, Chief Product Officer at Bloomreach, is quoted emphasizing the importance of agents that truly understand customers. The update positions Loomi as both a customer-facing shopping assistant and a source of voice-of-customer intelligence for ecommerce teams.

• Bloomreach announced enhancements to its Loomi conversational agent on June 24, 2026.
• New capabilities include an advanced conversational engine (agentic architecture), a Conversational Insights Dashboard, and integrations with third-party service, checkout, and review tools.
• Loomi can remember shopper preferences, reason through multi-step and complex queries, fetch real customer reviews, and guide shoppers from search to checkout.

Oreo's 'Dunk in the Dark' Tweet: The Blueprint for Agentic Marketing

The article revisits Oreo's famous 'Dunk in the Dark' tweet from the 2013 Super Bowl blackout, arguing that its success stemmed not from improvisation but from a pre-built command center and delegated approval chain. It traces how marketers misread the moment and tried to replicate it with newsrooms, CDPs, and next-best-action engines. The piece highlights that agentic AI promises to scale this governance model to millions of interactions, but adoption lags: only 39% of brands have a CDP to support it, and Gartner projects 60% will use agentic AI by 2028. It also cites Adobe research showing 75% of practitioners still see real-time personalization as a major challenge, and a Braze report finding only 53% of consumers feel brands predict their needs. The article concludes that the infrastructure exists but coherence and data connectivity remain hurdles.

• In 2013, Oreo posted 'You can still dunk in the dark' during a 34-minute Super Bowl blackout, earning ~15,000 retweets and 20,000 Facebook likes organically.
• Oreo's agency 360i ran a command center with a pre-agreed approval chain, and the brand spent the prior summer on 100 consecutive Daily Twist posts.
• Adobe's 2025 research found 75% of practitioners still consider real-time personalization a major challenge.

Give back more effectively with Braze Charitable-Giving Canvas templates

Braze introduces updated Charitable-Giving Canvas templates to help brands give back more effectively.

Playable Enables Sounded Inline AutoPlay Video in Email

Playable Inc. announced a new email video capability that enables HD video to autoplay on open with user-controlled sound and playback directly inside email messages, eliminating the need to redirect recipients to external platforms. The feature is available to enterprise customers and integrates with major ESPs and marketing platforms. Playable says the solution preserves brand context and CTAs, offers features like AI Video Editing, Lifecycle Video, Video Lock & Compliance, and provides one-click connectors to several ESPs. The company also offers a Leakage Calculator to estimate revenue lost when subscribers are redirected outside the inbox.

• Playable Inc. announced a capability that allows HD video to autoplay with user-controlled sound and playback directly inside email messages.
• The sound-enabled inline autoplay feature is available now to Playable’s enterprise customers.
• Playable’s solution is compatible with campaigns built for Braze, Salesforce, Klaviyo, Constant Contact, Customer.io, Benchmark Email, Mailchimp and 30 other partners.