Bazaarvoice vs Coveo

Bazaarvoice and Evertune integrate as new research shows brand equity accelerates AI conversions

The strategic partnership pairs Bazaarvoice’s crawlable content infrastructure with Evertune’s enterprise GEO and prompt-tracking platform as study reveals how brands can...

AI Ads Don't Build Brand Trust; Reviews and UGC Do

New research from Bazaarvoice, co-authored by Kiri Masters, reveals that 54% of consumers believe that seeing a brand advertised in an AI tool makes it more likely to be recommended by that tool, a perception that undermines trust in AI ad placements. The study, surveying over 3,600 adults across the US, EMEA, and Australia in June, also found that 62% have used AI to shop, and that shoppers verify AI recommendations through other channels: 76% seek photos/video reviews, 75% read written reviews, and many visit the brand's website (68%), social media (65%), or retailer sites (58%). The article argues that while platforms like OpenAI state ads do not influence its responses, consumer skepticism persists. Therefore, AI ads currently cannot serve as a trust-building mechanism; instead, brands must ensure rich review content and user-generated content are accessible to both consumers and AI crawlers.

• Bazaarvoice research found 54% of consumers believe AI ads influence organic recommendations.
• Study surveyed over 3,600 adults across US, EMEA, and Australia in June 2025.
• 62% of respondents have used AI to help them shop.

Bazaarvoice Launches AI Visibility Package for UGC Discovery

Bazaarvoice, a platform for user-generated content (UGC), announced the launch of its AI Visibility package. The offering helps brands and retailers make their customer reviews, photos, and ratings structured and readable by AI crawlers, enabling better discovery in AI-powered search and shopping. Early clients saw a median 40% increase in AI-driven referral traffic, with 100% of UGC delivered in AI-readable formats. The package includes expert implementation and partnerships with Bluefish, Evertune, and Profound for independent measurement of brand citations in AI answers. Bazaarvoice CMO Doug Straton highlighted that JavaScript widgets remain a blind spot for AI crawlers, and this solution aims to fix that.

• Bazaarvoice launched an AI Visibility package to make UGC discoverable by AI platforms.
• Clients using the package report a median 40% increase in AI-driven referral traffic.
• 100% of client UGC is now served in formats AI crawlers can read instantly.

Tracer Bullets to Production: Taking Commerce Learning to Rank Online for its First A/B Test

Coveo Labs published a new article detailing how they used tracer bullets, load testing, and shadow testing to safely bring Learning to Rank for Commerce to its first A/B test.

Coveo Announces Date of Fiscal First Quarter 2027 Conference Call

Coveo has announced its fiscal first quarter 2027 financial results conference call scheduled for July 30, 2026 at 5:00 pm ET. Additionally, the company announced the renewal of its Normal Course Issuer Bid and Automatic Securities Purchase Plan.