Coveo

Coveo operates a B2B SaaS model centred on an enterprise relevance platform. It creates value by indexing customer content and behavioural signals, then applying search, ranking, recommendation and generative answering capabilities to improve conversion, self-service and knowledge discovery. Revenue is generated from software subscriptions and usage entitlements, while professional services and customer success support deployment, integration and optimisation for complex enterprise environments.

Coveo Solutions Inc. is a Canadian public B2B software company that sells a cloud-based relevance platform for enterprise search, recommendations, personalisation and generative answering. Its products are used to improve digital experiences across ecommerce, customer service, workplace search and developer-led AI applications by indexing enterprise content, ranking results and returning grounded answers. The company primarily serves enterprise teams rather than consumers directly.

Coveo makes money mainly through recurring SaaS subscriptions, API and usage-based pricing, and paid implementation, consulting and customer success services. Its customers include enterprise ecommerce teams, digital product teams, customer service organisations, IT departments, developers and architects that need search, relevance tuning, recommendations and retrieval capabilities embedded into business workflows and digital properties.