Attest vs SurveyMonkey

How to reach over-50s audiences

A complete look at over-50s' daily media diet, drawn from Attest's 2026 media consumption report, mapping their time, attention and ad tolerance.

YouTube Tops Cable as Americans' Daily Video Habit

Attest’s 2026 Attention Economy Report and related industry data show YouTube has surpassed live television in weekday reach among U.S. adults and that creator-driven video (YouTube, TikTok, others) now commands more daily minutes than live TV plus major streaming services combined. The report finds 90% of Americans access YouTube on a typical weekday, average daily minutes on YouTube are nearly on-par with subscription streaming, and 23% primarily watch YouTube on their television sets. Demographic splits show heavier YouTube consumption among younger cohorts and men. The findings have implications for advertisers, programmers and device makers as viewing shifts toward on-demand, algorithm-driven creator content.

• Attest’s 2026 Attention Economy Report surveyed 1,000 U.S. adults and tracked five years of data, finding 90% of Americans access YouTube on a typical weekday.
• Average daily time: subscription streaming 1h49m, YouTube 1h46m, live television 1h31m.
• Americans spend an average of 3h54m per day with creator-driven video (YouTube, TikTok and other social video platforms), versus 3h20m combined on live TV and major streaming services.

What it really takes to trust your data

In consumer research, every decision rests on a single question: can you trust the data? At Attest, answering that question well is the whole job, and it has two halves people rarely discuss together.

Brands revive human-staffed phone lines amid AI fatigue

Amid growing consumer frustration with AI customer service, several direct-to-consumer brands like Sproos, Made In, and Trade Coffee are reintroducing human-staffed phone lines as a differentiator. A SurveyMonkey study found that 79% of Americans prefer human interaction over AI agents. These brands report increased customer loyalty and deeper insights into customer journeys through phone conversations. The trend highlights a backlash against over-automation and a strategic move to blend human touch with digital efficiency, with some brands even training staff to provide expert advice and sharing call insights with marketing teams.

• 79% of Americans strongly prefer interacting with a human over an AI agent (SurveyMonkey study).
• Sproos, a DTC showerhead brand, launched a human-staffed phone line on Sundays through Fridays, receiving about 30 calls per day.
• Made In cookware operates an AI chatbot but also maintains a phone line, with staff using FaceTime and Zoom for customer assistance.

EU AI Act Disclosure Rules Shape Customer Service Bot Decisions

This CMSWire article examines how brands should determine when to use AI versus human agents in customer service, citing MIT research showing human-AI combinations often underperform the best human-only or AI-only systems. Consumer studies indicate a strong preference for humans in high-stakes interactions, but acceptance of AI for transactional tasks. The EU AI Act Article 50 transparency obligations, effective August 2, 2026, require clear disclosure when interacting with AI. The article argues that transparency, when done well, builds trust and can expand AI's role over time. It offers a framework based on friction, conditional preference, transparency, and frontline knowledge to guide where AI should handle interactions, emphasizing process redesign over simple task reassignment.

• EU AI Act Article 50 transparency obligations require clear disclosure when interacting with AI, effective August 2, 2026.
• MIT Center for Collective Intelligence reviewed 106 experiments and found human-AI combinations underperformed the best human-only or AI-only systems on average.
• Metrigy's 2025-26 consumer study found 84.7% prefer human agents, but 46% will use AI for specific transactional tasks.

SurveyMonkey announces 40 #1 rankings in G2’s Fall 2026 reports

SurveyMonkey announces 40 #1 rankings in G2’s Fall 2026 reports August 27, 2026