Sorted

The business model is B2B software for retailers and commerce operators. Sorted creates value by consolidating carrier connectivity, checkout delivery logic, shipment management and branded tracking into a single platform that can improve conversion, lower fulfilment costs and reduce customer support load. Revenue is generated through contracted software access and related platform usage rather than through consumer sales.

Sorted is a UK-based software company and listed holding group associated with a delivery experience platform for e-commerce retailers. Its software has been positioned as an end-to-end SaaS platform covering checkout delivery options, carrier management, shipment orchestration, tracking and post-purchase communications. Its customers are retailers, omnichannel brands and enterprise commerce teams seeking to improve delivery operations, reduce shipping costs and strengthen the customer experience after purchase.

The commercial model described in the product materials is enterprise SaaS, likely combining recurring platform fees with usage-linked pricing based on shipment volume, tracking events, carrier integrations or feature access. However, the corporate situation is more complex than the product story alone suggests: public market disclosures indicate the listed entity became an AIM Rule 15 cash shell after disposal activity, so the operating platform history and the current holding company status should be treated separately.