Doctolib

The company operates a two-sided healthcare platform: a free-to-use marketplace for patients and a paid SaaS suite for healthcare professionals and organisations. On the demand side, patients access a directory of healthcare providers, search and filter by speciality, and self-serve appointment booking for in-person or remote consultations. This drives traffic and utilisation.

On the supply side, individual practitioners, group practices and hospitals subscribe to the professional platform to manage appointment schedules, patient communications, billing and teletransmission, and video consultations. Additional modules such as teleconsultation, secure messaging and online payment handling are integrated into the same workflow. Value is created by reducing administrative workload, increasing appointment fill rates and enabling remote care, while recurring subscription fees and some usage-based payment processing charges generate revenue.

Doctolib is a French health technology company providing an online marketplace for medical appointment booking and a cloud-based practice management system for healthcare professionals in Europe. Patients use a web and mobile interface to search for clinicians, see real-time availability and book in-person or video consultations at no cost.

The company generates revenue by selling subscription software and related modules to healthcare professionals, clinics and hospitals. Its professional suite includes scheduling, patient communication, billing and teletransmission, secure video consultations and integrated payment options. Through acquisitions of an appointment-booking rival, an encryption provider and a secure messaging app, it has expanded into secure communications and workflow tools for healthcare providers.