Doctolib

Doctolib operates a two-sided digital health model. On one side, it offers free patient-facing search, booking and teleconsultation access to build demand and engagement. On the other, it sells subscription software to healthcare professionals, clinics and medical institutions for scheduling, practice management, patient communication and teleconsultation workflows. Value is created by connecting patient acquisition and appointment demand with provider workflow software, making the B2B product more useful as network density increases.

Doctolib is a French digital health platform operating a patient appointment marketplace alongside subscription software for healthcare professionals. Patients use the web and mobile product to search for clinicians, book appointments, receive reminders and access teleconsultations, while clinics and practitioners use Doctolib Pro to manage calendars, bookings, patient communication and remote consultations.

The company primarily makes money from recurring B2B subscriptions paid by healthcare professionals, clinics and healthcare institutions rather than from patients. Its commercial model combines a free consumer access layer with paid provider software, creating a two-sided network in which patient demand improves provider value and provider supply improves patient utility. Financially, it is a large private European scale-up backed by investors including Eurazeo, Bpifrance and General Atlantic, and it has expanded through acquisitions in France and Italy.