Crisp
Customer support SaaS with omnichannel messaging, CRM and AI automation.
Available information varies by company and source.
Profile record updated:
Company facts
- Official name
- CRISP IM SAS
- Entity type
- COMPANY
- Founded
- 2015
- Headquarters
- 2 Boulevard de Launay, 44100 Nantes, France
- Company size
- 10–49
- Market role
- B2B SaaS Provider
- Official website
- crisp.chat
What Crisp does
Crisp operates a software subscription model centred on a unified customer support platform. It creates value by consolidating messaging, ticketing, CRM, automation and knowledge resources into one application, reducing tooling complexity for support teams. Revenue is expanded through tiered plans, enterprise sales and consumption-based AI usage for automated conversations and agent assistance.
Category differentiation
This Crisp is a French customer support software company, not a consumer app, cybersecurity vendor or food analytics company with a similar name. It competes in support SaaS and AI service automation rather than in advertising technology.
Strategic context
AI-supported assessment from the existing company research; distinguish interpretation from sourced facts.
Crisp is a French B2B SaaS company that provides a customer support and customer engagement platform. Its core product combines live chat, shared inbox, email and social messaging aggregation, ticketing, CRM, knowledge base, automation and analytics in a single cloud platform for business support teams. It also offers embedded AI products, including Hugo and Crisp AI, to automate conversations, assist agents and train support workflows on company data. The company primarily makes money through recurring software subscriptions for access to the core platform, with additional usage-based charges for AI-driven support automation. Its customers are businesses, support teams, product teams and operations teams that need to manage customer conversations across channels without stitching together multiple point solutions.
Company news briefing
Briefing updated:
Crisp has expanded its AI-driven customer dialogue suite with the release of Hugo Copilot and enhanced automated setup reviews, building upon the initial launch of its Hugo support agent. Led by co-founders Baptiste Jamin and Valerian Saliou, the remote-first organisation remains focused on omnichannel automation through recent updates to its widget tools and routing infrastructure. These developments reinforce the company’s strategic prioritisation of autonomous support tools and integrated messaging to streamline customer engagement across its platform.
Business model & monetisation
The company uses a hybrid monetisation model combining tiered SaaS subscriptions with usage-based AI billing. The core Crisp platform is sold on recurring monthly or annual plans, including a free entry tier and higher-priced business plans with more features. AI functionality such as Hugo is monetised through included credit allowances within plans plus incremental pay-as-you-go charges based on automated conversation volume. Enterprise configurations use custom pricing via sales.
- Core support platform subscriptions
- Software Subscription
- AI support agent usage
- Pay-per-Use
- Enterprise plans
- Service Fee
Products & capabilities
No products with linked sources are available in this view.
Products & market categories
Recent recorded signals
Dates refer to the source publication. Older entries are historical context, not evidence of a new event.
September 2026 - Product Update
Recorded impact score: 3/5
Discover the new Knowledge Base editor, benchmark your AI support performance, track how often Hugo escalates conversations, and more. Discover the latest features and improvements released by the Crisp team in September 2026.
June 2026 - Product Update
Recorded impact score: 3/5
Hugo Copilot, Widget Tools, smarter AI setup reviews, improved routing, and more. Discover the latest features and improvements released by the Crisp team in July 2026.
Explore company relationships
Questions about Crisp
What is Crisp?
Crisp is a B2B customer support platform that combines live chat, shared inbox, ticketing, CRM, automation and AI tools in one SaaS product.
Who uses Crisp?
It is used by customer support teams, helpdesk administrators, product teams and businesses ranging from SMBs to enterprises.
How does Crisp make money?
Crisp makes money through recurring subscription plans for its support platform and usage-based billing for AI features such as automated conversations.
Sources & coverage
This profile uses public, official and technically observable information. Missing information does not prove that a product or relationship does not exist. The list below does not imply that every profile statement has been verified.
18 publicly documented primary sources and citations linked across the market graph.
Continue your research on Crisp
Explorer includes additional company details, a Watchlist for up to 25 companies and your personal Strategic Intelligence Agent. It monitors your market daily and delivers tailored briefings with clear strategic context whenever relevant news occurs.
Free, with no time limit.