Crisp

Crisp operates a software subscription model centred on a unified customer support platform. It creates value by consolidating messaging, ticketing, CRM, automation and knowledge resources into one application, reducing tooling complexity for support teams. Revenue is expanded through tiered plans, enterprise sales and consumption-based AI usage for automated conversations and agent assistance.

Crisp is a French B2B SaaS company that provides a customer support and customer engagement platform. Its core product combines live chat, shared inbox, email and social messaging aggregation, ticketing, CRM, knowledge base, automation and analytics in a single cloud platform for business support teams. It also offers embedded AI products, including Hugo and Crisp AI, to automate conversations, assist agents and train support workflows on company data.

The company primarily makes money through recurring software subscriptions for access to the core platform, with additional usage-based charges for AI-driven support automation. Its customers are businesses, support teams, product teams and operations teams that need to manage customer conversations across channels without stitching together multiple point solutions.