Text
Text is a public SaaS company for AI-driven customer service and support tools.
Text operates in the B2B SaaS Provider segment.
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Distinction
This is a B2B customer service software company, not a telecoms messaging carrier or consumer SMS app. It is distinct from general-purpose CRM suites because its core focus is live support, chat automation and help desk workflows.
- Founded
- 2002
- Headquarters
- ul. Zwycieska 47, Wroclaw, 53-033, Poland
- Core Segment
- B2B SaaS Provider
- Company Size
- 201–500
- Official Links
- Website
- Verified
- 2026-04-22
Key insights about Text
Text: About
Text operates a multi-product B2B SaaS model. It develops proprietary customer communication and support software, distributes it through branded web properties, and earns recurring revenue from businesses using these tools for service, sales support and workflow automation. Value is created by helping customers centralise interactions, reduce manual support workload, improve response times and link conversations to commercial outcomes such as conversion and revenue attribution.
Products & Services in Categories
Verified structural categorizations from the graph
Media Channel
Text: Market Position
Text is a Polish public software company that sells customer service, live chat, chatbot, help desk, knowledge base and website engagement tools to businesses. Its current positioning centres on an AI-first customer service platform, while it also monetises a portfolio of established standalone products including LiveChat, ChatBot, HelpDesk, KnowledgeBase and OpenWidget.
The company generates revenue primarily through recurring SaaS subscriptions and increasingly through usage-based AI charges tied to automated interactions. Its direct customers are business support teams, ecommerce merchants, digital operations teams, developers and website owners that need customer communication, ticketing, self-service content and workflow automation.
Text: Key Competitors & Alternatives
→ View full competitor landscapeText: Frequently Asked Questions
What is Text?
Text is a Polish public B2B software company that provides AI-first customer service, live chat, chatbot, help desk and knowledge base tools.
Who uses Text?
Its products are used by customer support teams, ecommerce businesses, digital operations teams, developers and other organisations managing customer interactions.
How does Text make money?
It makes money mainly through recurring SaaS subscriptions, with additional usage-based fees for AI features and automation volume.
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