Text
Public SaaS company for AI-driven customer service and support tools.
Available information varies by company and source.
Profile record updated:
Company facts
- Official name
- Text S.A.
- Entity type
- COMPANY
- Founded
- 2002
- Headquarters
- ul. Zwycieska 47, Wroclaw, 53-033, Poland
- Company size
- 201–500
- Market role
- B2B SaaS Provider
- Ticker
- TXT
- Official website
- text.com
What Text does
Text operates a multi-product B2B SaaS model. It develops proprietary customer communication and support software, distributes it through branded web properties, and earns recurring revenue from businesses using these tools for service, sales support and workflow automation. Value is created by helping customers centralise interactions, reduce manual support workload, improve response times and link conversations to commercial outcomes such as conversion and revenue attribution.
Category differentiation
This is a B2B customer service software company, not a telecoms messaging carrier or consumer SMS app. It is distinct from general-purpose CRM suites because its core focus is live support, chat automation and help desk workflows.
Strategic context
AI-supported assessment from the existing company research; distinguish interpretation from sourced facts.
Text is a Polish public software company that sells customer service, live chat, chatbot, help desk, knowledge base and website engagement tools to businesses. Its current positioning centres on an AI-first customer service platform, while it also monetises a portfolio of established standalone products including LiveChat, ChatBot, HelpDesk, KnowledgeBase and OpenWidget. The company generates revenue primarily through recurring SaaS subscriptions and increasingly through usage-based AI charges tied to automated interactions. Its direct customers are business support teams, ecommerce merchants, digital operations teams, developers and website owners that need customer communication, ticketing, self-service content and workflow automation.
Company news briefing
Briefing updated:
Text reported FY 2025/26 revenue of PLN 329.1 million with an ARR of USD 83.12 million, underscoring its financial growth. The company has expanded its ecosystem by including the primary "Text" product in its partner programme to drive recurring revenue and has deployed live AI image-recognition capabilities for customer screenshots and photos. Building on its Shopify and WhatsApp integrations, these developments further consolidate its core communication tools into a single AI-powered dashboard, focusing on streamlined multi-channel dialogue and improved resolution rates across its growing 800-storefront Shopify footprint.
Business model & monetisation
The company uses a blended monetisation model led by SaaS subscription fees and supplemented by usage-based AI charges. Legacy products such as LiveChat, HelpDesk and ChatBot are sold on recurring seat or agent-based subscriptions, while the Text App introduces hybrid pricing with per-user fees and consumption-based charging for AI-driven resolutions or interactions. Additional monetisation comes from tiered feature access, bundled product adoption, integrations and premium automation capabilities.
- Core product subscriptions
- Seat-based and plan-based SaaS subscriptions across live chat, help desk and chatbot products
- AI interaction fees
- Usage-based charging for AI-driven resolutions and automation volume
- Tiered premium features
- Higher-priced plans for advanced automation, integrations and expanded capabilities
- Cross-sell across product portfolio
- Multi-product account expansion within existing business customers
Products & capabilities
No products with linked sources are available in this view.
Products & market categories
Media Channel
Competitors & alternatives
- Exotel
Cloud customer engagement platform for voice, chat and contact centres.
- Yellow.ai
Enterprise conversational AI for chat, voice and email automation.
- Zendesk
Customer service software for ticketing, automation and AI support.
- Highspot
Enterprise GTM enablement software for sales content, coaching and analytics.
- Freshworks
B2B SaaS suite for support, CRM, marketing, and IT service.
Side-by-side comparisons
Recent recorded signals
Dates refer to the source publication. Older entries are historical context, not evidence of a new event.
Text Joins the Text Solution Program Lineup
Recorded impact score: 5/5
Text joins LiveChat, ChatBot, and HelpDesk in the Text Partner Program, a new way for partners to earn recurring revenue.
Careers & open positions
Open positions indexed from verified career portals and applicant tracking systems.
| Position | Department | Location | Posted |
|---|---|---|---|
| Senior Backend Engineer – Subscription & Account(Senior) | Engineering | Remote / Unspecified | |
| Growth Marketer(Mid-Level) | Marketing | Remote / Unspecified | |
| Product Designer - Omnichannel(Mid-Level) | Design | Omnichannel | |
| Cloud Alliance Manager(Mid-Level) | Sales & Business Development | Remote / Unspecified |
Explore company relationships
Questions about Text
What is Text?
Text is a Polish public B2B software company that provides AI-first customer service, live chat, chatbot, help desk and knowledge base tools.
Who uses Text?
Its products are used by customer support teams, ecommerce businesses, digital operations teams, developers and other organisations managing customer interactions.
How does Text make money?
It makes money mainly through recurring SaaS subscriptions, with additional usage-based fees for AI features and automation volume.
Sources & coverage
This profile uses public, official and technically observable information. Missing information does not prove that a product or relationship does not exist. The list below does not imply that every profile statement has been verified.
20 publicly documented primary sources and citations linked across the market graph.
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