247.ai
AI customer experience software and outsourced contact-centre services.
Available information varies by company and source.
Profile record updated:
Company facts
- Official name
- [24]7.ai, Inc.
- Entity type
- COMPANY
- Founded
- 2000
- Headquarters
- United States
- Company size
- >5,000
- Market role
- B2B SaaS Provider
- Official website
- 247.ai
What 247.ai does
247.ai creates value by combining enterprise CX software with managed service delivery. Its platform products automate and improve customer interactions across chat, voice, web and messaging, while its service operations execute customer support and engagement workflows on behalf of clients. This model lets customers buy software only, outsourced operations, or an integrated stack spanning acquisition, self-service, assisted service and analytics.
Category differentiation
247.ai is not a foundational LLM provider or a pure call-centre outsourcer. It is a hybrid enterprise CX software and managed services company with an additional programmatic customer acquisition product.
Strategic context
AI-supported assessment from the existing company research; distinguish interpretation from sourced facts.
[24]7.ai, Inc. is a private US-based customer experience technology and services company founded in 2000. It sells enterprise software for conversational AI, customer journey orchestration, interaction analytics and omnichannel engagement, and it also provides managed customer experience operations, implementation and advisory services. The company serves enterprise contact-centre leaders, CX teams, digital experience managers, marketers and mid-market brands seeking outsourced or accelerated CX deployment. The company generates revenue through a hybrid model. Its software products are sold as enterprise SaaS, its advertising platform monetises through campaign-linked platform economics, and its managed CX, professional services and launch services are sold through recurring service contracts and project fees. The business is differentiated by combining AI-enabled software with operational contact-centre delivery rather than selling stand-alone tools only.
Business model & monetisation
247.ai monetises through enterprise SaaS subscriptions, managed service contracts and project-based professional services. Engagement Cloud and Analytics are sold as subscription software, typically tied to seats, usage, interactions or engagement volume. The Target advertising platform monetises through campaign-spend-linked platform fees and performance-oriented media economics. Managed Customer Engagement and CX Services generate recurring revenue through outsourcing contracts priced by agent capacity, interaction volume or outcome commitments. Professional Services and CX Launchpad generate implementation fees, advisory retainers and deployment project revenue.
- Managed customer engagement and CX operations
- Service Fee
- Engagement Cloud and analytics software
- Software Subscription
- Professional services and implementation
- Service Fee
- Programmatic customer acquisition platform
- Pay-per-Use
Products & capabilities
No products with linked sources are available in this view.
Products & market categories
Technology
Media Channel
Competitors & alternatives
- NICE
Enterprise cloud software for contact centres, automation and CX analytics.
- Five9
Cloud contact-centre software with AI, analytics and telephony.
- Exotel
Cloud customer engagement platform for voice, chat and contact centres.
Side-by-side comparisons
Recent recorded signals
Dates refer to the source publication. Older entries are historical context, not evidence of a new event.
No sufficiently sourced and dated signals are available for this view.
Explore company relationships
Questions about 247.ai
What is 247.ai?
247.ai is a private enterprise customer experience company that provides conversational AI software, analytics, journey orchestration and managed contact-centre services.
Who uses 247.ai?
Its customers are enterprises, CX leaders, contact-centre teams, digital experience managers, analytics teams and some mid-sized brands adopting managed CX transformation.
How does 247.ai make money?
It earns revenue from SaaS subscriptions, managed service contracts, campaign-linked platform fees and professional services projects.
Sources & coverage
This profile uses public, official and technically observable information. Missing information does not prove that a product or relationship does not exist. The list below does not imply that every profile statement has been verified.
19 publicly documented primary sources and citations linked across the market graph.
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