Who competes with Genesys?

Based on our market intelligence graph, the primary direct competitors to Genesys include Webex, LivePerson, Five9 alongside 5 other identified alternatives.

Competitive dynamics are verified through market documentation and vendor positioning.

Webex

Alternative

Enterprise collaboration, calling and customer experience software from Cisco.

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LivePerson

Alternative

Enterprise conversational AI software for customer service and commerce.

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Five9

Alternative

Cloud contact-centre software with AI, analytics and telephony.

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Dialpad

Alternative

Cloud communications and contact-centre software with embedded enterprise AI.

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Glia

Alternative

Banking-focused customer service and conversational AI software platform.

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Mitel

Alternative

Enterprise communications software for telephony, collaboration and contact centres.

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Uniphore

Alternative

Enterprise AI software for service, marketing, sales and HR.

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NICE

Alternative

Enterprise cloud software for contact centres, automation and CX analytics.

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