Observed Signal · Apr 26, 2026 · Market Research Study · Source: Cord Cutters News · Impact: 2/5 · Sentiment: Neutral
Study: US States' Internet Complaints Vary Widely
A Cord Cutters News article (April 26, 2026) summarizes a study by Abogados NOW that analyzed FCC consumer complaint data from 2016–2026. The study reports wide state-by-state variation in internet-related complaints, with West Virginia highest at 652.36 complaints per 100,000 residents and North Dakota lowest at 96.97. Complaints are grouped into speed, billing, availability, and equipment categories; billing issues dominate, while availability and equipment problems are significant in specific states. The piece links rising broadband frustration to a broader “Cord Cutting 2.0” trend, noting subscriber losses at major ISPs (Comcast, Spectrum) and highlighting wireless home internet alternatives (Verizon 5G Home, T‑Mobile, Mint Mobile) as emerging consumer options.
The FCC-complaint analysis highlights regional broadband service problems and billing/availability issues that are relevant to streaming distribution, consumer behavior (cord cutting), and ISP competitiveness—but it is a sector study rather than an industry-shifting policy or technical release.
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Key Takeaways & Evidence Grounding
- Study by Abogados NOW analyzed FCC consumer complaint data covering 2016 through 2026.
- West Virginia had the highest complaint rate: 652.36 internet complaints per 100,000 residents.
- Top complaint categories used in the study: speed, billing, availability, and equipment; billing issues were the most common.
- North Dakota had the lowest complaint rate: 96.97 complaints per 100,000 residents.
- Article links findings to Cord Cutting 2.0 and notes Comcast and Spectrum subscriber losses in 2026.
Connected Companies & Entities
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Related Market Signals & Shifts
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Cord Cutting 2.0: Shift to Fiber and 5G Home Internet
A survey of more than 1,000 cord cutters shows an evolution called "Cord Cutting 2.0," where consumers not only drop legacy cable bundles but also upgrade their home internet to fiber and 5G home internet. Monthly streaming-related spending remains mostly under $110 for respondents. Connection types reported were 38.8% cable, 37.5% fiber, 17.1% 5G home internet, 2.4% DSL, and 1.5% satellite (Starlink). The trend indicates a maturing market where fiber and 5G expand choices, pressuring traditional cable providers and reshaping how households balance cost and streaming performance.
US 5G Home Internet Surges as Cable Broadband Declines
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Comcast Loses 167k Internet and 280k TV Customers
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