Observed Signal · Jul 5, 2026 · Deprecation · Source: Cord Cutters News · Impact: 2/5 · Sentiment: Neutral

Sky (Comcast) Ends NOW Support on Older Devices

Executive Signal Summary

Sky, owned by Comcast, will discontinue the NOW streaming app on a range of older set-top boxes and mobile devices beginning mid‑July 2026 (mobile cutoffs) with selected Roku-based boxes losing support from August 3, 2026. Affected hardware includes original NOW TV Smart Box model 4500SK, Roku Streaming Stick 3500X, and older Roku box models 2700X, 2710X and 2720X. Mobile support will end for iPhones and iPads running iOS 15 or earlier — specifically cited examples include the iPhone 6s, 6s Plus, 7, 7 Plus and first‑generation iPhone SE (2016). Sky says the move follows platform vendors withdrawing support for legacy devices and continues a multi‑year shift away from proprietary NOW hardware (production largely ceased in 2021). Sky is directing customers to upgrade to current streaming devices, built‑in smart TV apps, web browsers, or newer phones able to run iOS 16+. The changes may disrupt households that use legacy boxes or older phones as their primary NOW access points.

Polaris7 AgentPolaris7 Strategic Assessment
High Confidence

Device support withdrawal affects CTV/OTT reach and requires some viewers to upgrade hardware, reducing available legacy inventory and potentially shifting audience distribution — notable for streaming distribution but not industry-shifting.

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Key Takeaways & Evidence Grounding

  • Sky (owned by Comcast) will discontinue the NOW app on multiple older set-top boxes and mobile devices starting mid‑July 2026.
  • From August 3, 2026 the NOW app will stop working on NOW TV Smart Box model 4500SK, Roku Streaming Stick 3500X, and Roku box models 2700X, 2710X, and 2720X.
  • Mobile access will end in mid‑July 2026 for iPhones and iPads running iOS 15 or earlier, including iPhone 6s, 6s Plus, iPhone 7, 7 Plus, and first-generation iPhone SE (2016).
  • Sky ceased most production of proprietary NOW hardware in 2021 and attributes the retirements to platform vendors withdrawing support for earlier device generations.
  • Sky recommends upgrade options: current-generation streaming devices, built-in smart TV apps, web browser access, or devices able to run iOS 16 or later.

Connected Companies & Entities

4 Entities mapped

“Sky, the leading UK media and telecommunications provider owned by American conglomerate Comcast, has confirmed it will discontinue the NOW ...”

“Sky, the leading UK media and telecommunications provider owned by American conglomerate Comcast, has confirmed it will discontinue the NOW ...”

“The primary hardware affected includes several Roku-based streaming players that Sky once sold under the NOW TV brand as affordable options ...”

“Please add Cord Cutters News as a source for your [Google News feed HERE](https://www.google.com/preferences/source?q=CordCuttersNews.com)....”

Primary Source Grounding & Direct Attribution
Direct Origin Attribution
Primary Reporting: Cord Cutters News•Published: Jul 5, 2026
Original Coverage Title: “Comcast Is Shutting Down Some Of Its Streaming Players It Sold To Customers To Access Its Online TV Service”

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