Observed Signal · Feb 13, 2026 · Funding · Source: CMSWire · Impact: 2/5 · Sentiment: Positive
Scala Exits Stealth With $8.5M for Contact Center Intelligence
Bellevue, Washington-based Scala emerged from stealth on Feb. 11, 2026, with $8.5 million in seed funding co-led by Madrona and FUSE. The startup introduced what it calls the first operational intelligence platform for modern contact centers where human agents work alongside AI. The platform unifies data across systems, channels, agents, and AI to deliver real-time observability, cross-channel visibility, and actionable insights. Scala was founded by Ardie Sameti, previously at Accolade, and Rajeev Singh, co-founder of Concur Technologies and current CEO of Smartsheet. The funding will support the development of its hybrid workforce support capabilities, addressing fragmented tools and static dashboards that limit contact center leaders.
Seed funding for a contact center AI platform is relevant to the CX/MarTech space but is not a major industry shift.
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Key Takeaways & Evidence Grounding
- Scala raised $8.5 million in seed funding.
- Funding was co-led by Madrona and FUSE.
- Scala launched an operational intelligence platform for hybrid AI-human contact centers.
- The company is based in Bellevue, Washington.
- Founders are Ardie Sameti and Rajeev Singh.
Connected Companies & Entities
4 Entities mapped“Scala raises $8.5M led by Madrona and FUSE....”
“Scala raises $8.5M led by Madrona and FUSE....”
“Rajeev Singh ... currently serves as CEO of Smartsheet....”
“Concur Technologies (acquired by SAP for $8.3 billion)....”
Ontology Mapping & Concepts
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