Observed Signal · Feb 7, 2022 · Policy Update · Source: CMSWire · Impact: 2/5 · Sentiment: Neutral

Salesforce's Multi-Factor Authentication Compliance Deadline Arrives

Executive Signal Summary

Salesforce's compliance deadline for multi-factor authentication (MFA) took effect on February 1, 2022, requiring all customers to use MFA when accessing Salesforce products. Salesforce announced the requirement a year in advance to give organizations time to prepare. MFA requires users to verify their identity through two or more factors, such as a password plus an authenticator app or security key. The company cited the growth of remote work and the expanded cyber threat landscape as reasons for the mandate. Salesforce framed MFA as a shared responsibility between the company and its customers, noting that it is one of the easiest, most effective actions businesses can take to protect data against common cyberattacks. Some customers may face upfront and annual costs for second-factor or single sign-on solutions.

Polaris7 AgentPolaris7 Strategic Assessment
High Confidence

Salesforce's mandatory MFA policy is a notable security and compliance change within a major MarTech/CRM platform, affecting all Salesforce customers, but it does not directly alter digital advertising or adtech operations.

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Key Takeaways & Evidence Grounding

  • Salesforce's MFA compliance deadline took effect on February 1, 2022, requiring all customers to enable MFA for access to Salesforce products.
  • Salesforce announced the MFA requirement roughly one year before the compliance date.
  • MFA requires at least two authentication factors, such as a password and an authenticator app or security key.
  • Salesforce cited the rise of remote work and growing cybersecurity threats as reasons for the mandate.

Connected Companies & Entities

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“Salesforce's compliance date for multi-factor authentication came this month....”

Primary Source Grounding & Direct Attribution
Direct Origin Attribution
Primary Reporting: CMSWire•Published: Feb 7, 2022
Original Coverage Title: “Salesforce's Multi-Factor Authentication Compliance Date Arrives”

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