Observed Signal · Aug 6, 2026 · Funding · Source: techcrunch · Impact: 3/5 · Sentiment: Positive
Omilia raises $67M to scale CX platform
Omilia, an Athens-based conversational AI company that has been building voice-call and customer support automation since 2002, raised $67 million in a Series B led by Expedition Growth Capital to expand its self-learning agents and U.S. operations. The company says it grew annual recurring revenue tenfold to $60 million since its prior $20 million raise from Grafton Capital in 2020. Omilia counts clients including Capital One, Discover, RBC, DWP, PSEG and Taco Bell, plans to open a U.S. office, expand go-to-market teams, hire senior revenue and marketing executives, and expects headcount to grow from about 500 to 600 by year-end.
A $67M Series B for a conversational AI / CX SaaS vendor with reported 10x ARR growth to $60M and enterprise clients signals continued investment and competition in automated customer support; relevant for vendors, buyers, and channels but not an industry-shifting platform change.
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Key Takeaways & Evidence Grounding
- Omilia raised $67 million in a Series B round led by Expedition Growth Capital.
- Omilia previously raised $20 million from Grafton Capital in 2020.
- Omilia reports increasing its annual recurring revenue (ARR) 10x to $60 million.
- Omilia's clients include Capital One, Discover, RBC, DWP, PSEG and Taco Bell; it has deployed its technology across more than 1,000 Taco Bell outlets.
- Omilia will use the funds to open a U.S. office, expand its go-to-market team, and hire a chief revenue officer, chief marketing officer, and VP of revenue operations; it expects headcount to grow from ~500 to ~600 by year-end.
Connected Companies & Entities
6 Entities mapped“The customer support industry has seen a massive influx of startups like Sierra, Decagon and Parloa trying to infuse AI into automating cust...”
“The customer support industry has seen a massive influx of startups like Sierra, Decagon and Parloa trying to infuse AI into automating cust...”
“Omilia’s clients include Capital One, Discover, RBC, DWP, and PSEG, and Vassos said quick-service restaurants that have adopted voice-based ...”
“We don’t mind that we’re not as sexy as ElevenLabs and Sierra on LinkedIn right now....”
“Omilia’s clients include Capital One, Discover, RBC, DWP, and PSEG, and Vassos said quick-service restaurants that have adopted voice-based ...”
“The company already has Taco Bell as a client, and has deployed its tech across more than 1,000 outlets....”
Ontology Mapping & Concepts
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