Observed Signal · Sep 15, 2026 · Market Signal · Source: PolyAI · Impact: 3/5
PolyAI adds new 'Frontier dialog model' page and publishes new blog: 'The State of Customer Conversations in 2026: AI agents are on the line'
The resources page now includes a new navigation link to a 'Frontier dialog model' page and a new blog post titled 'The State of Customer Conversations in 2026: AI agents are on the line' has been added to the featured resources section.
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“I see what you mean”: how screen-aware avatars transform digital journeys
New blog post by Dana Raviv published September 16th, 2026, discussing how screen-aware avatars transform digital journeys. Also, the navigation menu now includes a new product link for 'Conversational Agent Studio'.
commercetools Blog: New Articles on Modernizing Commerce, Agentic Commerce Radar, and Claude Commerce Agents
The blog page now features new articles including 'Modernizing commerce: How to reduce risk and speed up time to value' (Sept 16, 2026), 'The agentic commerce radar: Autumn 2026 update' (Sept 15, 2026), and 'Anthropic built the agents. We built the engine to run them on.' (Sept 10, 2026). These posts discuss commerce modernization, AI trends, and integration with Anthropic's Claude agents.
Personal AI agents just went mainstream. Is your CX ready?
New blog posts added: 'Personal AI agents just went mainstream. Is your CX ready?' (Sep 23, 2026), 'Your AI stack is growing. But is your CX actually getting smarter?' (Sep 18, 2026), and 'Beyond resale: How AI is expanding partner value in CX' (Sep 9, 2026).
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