PolyAI
Enterprise voice and chat agents for complex customer-service operations.
Available information varies by company and source.
Profile record updated:
Company facts
- Official name
- PolyAI Limited
- Entity type
- COMPANY
- Founded
- 2017
- Headquarters
- United Kingdom
- Company size
- 201–500
- Market role
- B2B SaaS Provider
- Official website
- poly.ai
What PolyAI does
PolyAI operates a B2B AI software model. It supplies a proprietary conversational-agent platform for enterprise customer-service automation, combining implementation and integration work with recurring call-usage and platform revenue. Customers use the platform to automate telephone and digital conversations, while PolyAI provides model technology, agent-building tools, governance, maintenance, monitoring, upgrades and support. Its restaurant product packages the same capability for repeatable, location-level deployment.
Category differentiation
PolyAI is an enterprise conversational AI and voice-agent software provider, not a consumer chatbot application or a general-purpose foundation-model provider. It is distinct from contact-centre operators that deliver human agent services.
Strategic context
AI-supported assessment from the existing company research; distinguish interpretation from sourced facts.
PolyAI Limited is a UK private enterprise software company that provides AI-powered voice and chat agents for complex customer-service interactions. Its Agentic Dialog Platform enables enterprises to build, deploy, govern and improve customer-facing agents through visual tools, developer tooling, APIs, analytics, knowledge retrieval and enterprise controls. The company serves contact-centre, customer-service, operations, engineering and digital-transformation teams across sectors including hospitality, financial services, utilities and retail. PolyAI earns revenue from enterprise deployments through setup fees and usage-based per-minute voice charges, alongside recurring platform and support services. It also sells PolyAI Host, a packaged restaurant telephone-reservation agent integrated with OpenTable, on a per-location monthly subscription basis.
Company news briefing
Briefing updated:
PolyAI has launched Dialog-RSN-1, an audio-native dialog model designed for enterprise voice agents that fuses speech recognition, turn-taking, and response generation into a single large language model. Achieving sub-300ms latency in production, the model processes raw call audio directly while utilizing a separate text-to-speech system to preserve voice control. This release follows the company's $86 million Series D funding round closed in December 2025 and positions PolyAI against competitive offerings like cascaded architectures and speech-to-speech models.
Business model & monetisation
PolyAI charges enterprise customers an upfront build or setup fee followed by usage-based per-minute fees for voice-agent calls. Usage pricing covers ongoing performance improvements, maintenance, monitoring, upgrades, support and a 99.9% uptime SLA, with pricing determined by call volume and use-case complexity. PolyAI Host adds recurring per-location subscriptions, listed at $399 per month standard pricing and $299 per month under the OpenTable partner offer after a three-month free trial.
- Enterprise voice-agent call usage
- Per-minute usage fees
- Enterprise implementation and setup
- Service fee
- PolyAI Host restaurant deployments
- Per-location monthly subscription
- Ongoing support, monitoring and platform services
- Recurring service and platform fees
Products & capabilities
No products with linked sources are available in this view.
Products & market categories
Media Channel
Technology
Recent recorded signals
Dates refer to the source publication. Older entries are historical context, not evidence of a new event.
PolyAI Launches Audio-Native Voice AI Model Dialog-RSN-1
AI Technology · Recorded impact score: 3/5
PolyAI introduced Dialog-RSN-1, an audio-native dialog model for enterprise voice agents. The model fuses speech recognition, turn-taking, function calling, and response generation into a single large language model that reasons directly over raw call audio. Output is handled by a separate text-to-speech system to maintain control over the caller-experienced voice. PolyAI claims sub-300ms latency in production, positioning the model against cascaded architectures and speech-to-speech models like GPT Realtime and Gemini Live. The initial release supports English only, with broader language support planned. The announcement follows an $86 million Series D closed in December 2025.
- PolyAI introduced Dialog-RSN-1 on July 30, 2026.
- Dialog-RSN-1 reasons over raw audio for input while using a separate TTS for output.
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Questions about PolyAI
What is PolyAI?
PolyAI is an enterprise software provider of AI voice and chat agents for customer-service conversations.
Who uses PolyAI?
Enterprise contact-centre, customer-service, operations, engineering and hospitality teams use PolyAI.
How does PolyAI make money?
PolyAI charges setup fees, per-minute voice usage fees, recurring platform services and per-location restaurant subscriptions.
Sources & coverage
This profile uses public, official and technically observable information. Missing information does not prove that a product or relationship does not exist. The list below does not imply that every profile statement has been verified.
26 publicly documented primary sources and citations linked across the market graph.
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