Observed Signal · Aug 26, 2026 · Market Signal · Source: SOCi · Impact: 4/5
G2 Ranks SOCi No. 7 of 1,757 Products in AI Agents for Business Operations as it Grows to Over 400,000 Agents Deployed
SOCi has been ranked No. 7 out of 1,757 products in AI Agents for Business Operations by G2, and has grown to over 400,000 agents deployed.
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Connected Companies & Entities
1 Entity mappedRelated Market Signals & Shifts
Recent verified developments and strategic activity across this market segment.
Communications Firms Rapidly Expand AI Agent Workforces
Companies across media and communications are increasingly deploying AI agents. According to Salesforce's 'Agentic Enterprise Index 2026', the average number of AI agents per operation in the communications industry rose from 5.7 to 13.8, and individual agents are taking on more responsibilities. In customer-facing chats, AI agents now resolve roughly seven out of ten requests without escalation to human staff. The index is based on aggregated AI-usage data from the Agentforce platform. The article was published by HORIZONT on 2026-08-17 and authored by Nora Halwax.
GSC AI Agent Stack Hits 24.5 Million Monthly Transactions
Vancouver-based GreenCore Solutions Corp. (GSC) announced that its AI Agent Stack, which facilitates automated orders for Consumer Packaged Goods (CPG) and Beauty & Personal Care (BPC) brands, processed over 24.5 million inbound AI Agent transactions in August 2026. This marks a significant increase from the 9.5 million monthly average seen in May, June, and July, bringing cumulative transactions since May to over 50 million. The traffic is predominantly European, with the EU accounting for 11.76 million interactions. The company also announced the appointment of Brendan Farrugia to its Board of Advisors. GSC positions this as a milestone for AI-driven commerce, citing estimates from Morgan Stanley Research and Bain & Company on the future scale of AI shopping agents.
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