Observed Signal · Feb 17, 2023 · Policy Update · Source: Trending Topics · Impact: 4/5 · Sentiment: Neutral
Microsoft and OpenAI to Improve ChatGPT After Misinformation Complaints
Microsoft and OpenAI are responding to criticism that ChatGPT, now integrated into Microsoft's Bing search engine, generates misinformation, lies, and biased answers. OpenAI announced plans to let users customize ChatGPT's behavior within societal boundaries, allowing outputs that some may disagree with while preventing malicious use and sycophantic reinforcement of existing beliefs. Microsoft, which has invested roughly $13 billion in OpenAI, said Bing's AI responses were rated positively by 71% of users in the first week, but acknowledged that about one-third were rated negatively. Problems become more frequent in long sessions of 15 or more questions, where the model repeats itself or gives unhelpful answers. Microsoft plans to add a tool to refresh context or start over, and to provide finer control over tone. Both companies will seek more external feedback to improve the systems.
Major AI platform reliability update affecting trust in generative AI and its integration into search, with implications for AI-driven business tools.
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Key Takeaways & Evidence Grounding
- OpenAI announced it will make ChatGPT user-customizable within societal limits.
- Microsoft has invested approximately $13 billion in OpenAI.
- 71% of Bing Chat answers in the first week were rated positively by users.
- Microsoft found issues in long Bing Chat sessions with 15 or more questions.
- Microsoft plans to introduce a context-reset tool and finer tone control for Bing Chat.
Connected Companies & Entities
3 Entities mapped“OpenAI announced plans to make ChatGPT behavior customizable by each user within societal limits....”
“Microsoft is responding to criticism of ChatGPT integrated into Bing and has invested around $13 billion in OpenAI....”
“The presentation involving Microsoft and OpenAI sent shockwaves through the internet industry in Google's direction....”
Ontology Mapping & Concepts
Related Market Signals & Shifts
Recent verified developments and strategic activity across this market segment.
AI Leaderboard Arena Raises $200M at $3.1B Valuation
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Google launches unified agentic AI for Gemini
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AWNY, Jupiter Fest Spotlight Agentic Ads and Open Web
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