Observed Signal · Aug 11, 2026 · Partnership · Source: https://martechseries.com/feed/ · Impact: 2/5 · Sentiment: Positive
MHC and BlueCrest Partner to Modernize Print & Mail
MHC, a global provider of AI-powered SaaS for document, communication and payment automation, announced a strategic partnership with BlueCrest, a global provider of automated technology for print, mail, and customer communications. Under the agreement, BlueCrest will offer MHC’s NorthStar CCM platform to customers with high-volume print and mail operations, enabling omnichannel, AI-powered customer communications that integrate barcoding and mail-tracking data for BlueCrest inserters and printers. NorthStar CCM includes data integration, document composition, governed AI capabilities, workflow orchestration, customer journey management, and omnichannel delivery across print, email, SMS, web, mobile and portals. Executives from both companies—Chris Hartigan (CEO, MHC) and Joe Eremita (Senior Director, Software Product Line Management, BlueCrest)—are quoted describing benefits such as reduced operational complexity, improved compliance, and flexible deployment options (cloud, on-premises, hybrid).
Partnership enables modernization of legacy print/mail operations and offers omnichannel CCM to enterprises, but it is a commercial partnership rather than an industry-wide platform or regulatory change.
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Key Takeaways & Evidence Grounding
- MHC announced a strategic partnership with BlueCrest to modernize legacy print and mail communications.
- BlueCrest will offer the MHC NorthStar CCM platform to customers with high-volume print and mail operations.
- MHC NorthStar CCM provides data integration, document composition, governed AI, workflow orchestration, customer journey management, and omnichannel delivery.
- The partnership enables personalized, compliant communications including barcoding and mail-tracking data compatible with BlueCrest inserters and printers.
- Deployment options for NorthStar CCM include cloud, on-premises, and hybrid models.
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