Observed Signal · Oct 1, 2026 · Market Signal · Source: Mews · Impact: 2/5
Mews launches Guest Messaging and Automations: GMs set the workflow, front desk staff get back to hosting
Mews launches Guest Messaging and Automations, a new product release. Also, Mews selected by Accor to standardize F&B technology across global portfolio.
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Mews launches Guest Messaging and Automations; Mews Selected by Accor to Standardize F&B Technology Across Global Portfolio
Mews launches Guest Messaging and Automations, is selected by Accor to standardize F&B technology, and partners with Boutique Hotels of California. Also, Mews POS now live in North America, secures first e-money license in EEA, and appoints Kirupa Pushparaj as Chief Legal Officer.
Mews launches Guest Messaging and Automations
Mews, the hospitality operating system, has launched two native features: Guest Messaging and Automations. Guest Messaging centralizes guest conversations from channels like SMS, WhatsApp, Booking.com, Expedia, and the Mews Guest Portal into a single thread tied to the guest profile. Mews AI, trained on property data, answers 80% of routine questions instantly. Automations is a no-code workflow engine that lets hoteliers automate loyalty moments, such as personalized welcome messages and room upgrades. During beta, 47,000 automations ran, and at selected Strawberry properties, up to 60% of upgrades for Gold & Platinum guests were automated. The features aim to reduce repetitive work for front desk staff and ensure consistent guest experiences.
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